Stratstone MINI Derby
Car dealer Stratstone MINI Derby, Sir Frank Whittle Rd, Derby DE21 4LT, United Kingdom:
81 review
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Address: Sir Frank Whittle Rd, Derby DE21 4LT, United Kingdom
Website: stratstone.com
Phone number: +44 1332 344311
GPS coordinates
Latitude: 52.9262000Longitude: -1.4638357
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reviews
Ernestine Buster
I recently bought a used MINI from Stratstone Derby, Natalie Hawk was brilliant throughout the whole process from start to finish. She was knowledgeable, helpful, friendly and efficient but not pushy. Buying a car during a lockdown in the pandemic could have been a very difficult experience but she made it a positive one. Would highly recommend both a MINI and Stratstone Derby.
2 months ago
Jeffrey Kell
My whole experience from the initial visit and test drive to collecting my car has been brilliant. Natalie Hawk is fab. She is knowledgeable about the cars and options you can have, she is friendly and never pushes for the sale. She has kept me up to date every step of the way from order to collection and the day I collected my car it was ready with the roof down and a big bow on the front ???? I would certainly recommend mini and Natalie!
2 months ago
Owen Ridings
Head of Sales at Mini Derby has the charm of an ironing board & the integrity of a politician. DO NOT consider purchasing from this dealer - God forbid your used Mini develops a serious fault within 2 months of purchase as mine did.
1 month ago
Jeremy Logue
Dealt with Ian Collins and he provided top notch, one to one assistance throughout our purchase. Very pleased, and love our new car! Many thanks Stratstone Mini.
3 months ago
Griffer
Fantastic experience at MINI Stratstone Derby today. Our sales advisor, Bethany, friendly, efficient and polite, had excellent knowledge of the Mini brand, answered all our questions. Manager Kev, polite, informative and thanked us for our business. They did everything they could to meet our requests. Had test car ready to drive, told us to take our time, no pressure. I would highly recommend this dealership. Thank you
9 months ago
Adam Stith
Excellent experience with the service department, listened to customer requirements and gave friendly advice rather than just ignorantly telling us what we need as some others do. Customer service was very good.
6 months ago
Vladislav Kargin
Only took car in for an MOT, but the staff were really efficient and my car was returned cleaned - wasn’t expecting that! Thank you so much
2 months ago
Matthew Buotte
Thank you to Natalie Hawk from Stratstone Mini Derby who dealt with the purchase of my Mini! She was excellent from start to finish, very reliable and trustworthy. 5/5 Thanks again.
6 months ago
Kristie Mero
Jono Alexander-Gould is an absolute star!
Just taken delivery of our new Mini Electric and we are thrilled with it. Had amazing customer service from start to finish and would highly recommend this dealership. From the moment we met Jono we knew we were in great hands - he's totally honest, very knowledgeable and just a lovely lovely guy. Thank you Stratstone Mini Derby, and look after Jono; he's fabulous and a real asset to your business.
3 weeks ago
Sue Paananen
Great service. Staff are knowledgeable and happy to spend time with customers answering questions and helping them get exactly what they're after. Unfortunately what I wanted wasn't available today, but staff did all they could to assist.
3 days ago
Matt Wang
Natalie managed to sort me out a fab new Mini Cooper within a week including switching over personalised plates and retro fitting reverse sensors. Her communication was superb and she was super efficient. Highly recommend.
8 months ago
Leah Cohen
Great help and great service well done Shanice
4 months ago
False ad
Had to return following service & MOT in June as using oil. Jessica extremely helpful but not happy with explanation. Believe changed oil then undertook necessary repair but didn't check oil level again. Also, didn't check tyre pressure or valet as indicated.
7 months ago
Michelle Jones
Lovely place and lovely people, always genuinely kind and uplifting service.
8 months ago
Alice Myers
Having changed brands a few years back I wanted to return to BMW (Mini)and had started to look on Carwow for a new Countryman.
I also contacted Stratstone Deby Mini to arrange a test drive as they’re were closer and also gave them the opportunity to quote for the deal too.
To my surprise they beat all Carwow quotes that I had received and were more generous on the trade in so I ordered the car.
Having then gone in to Tier 3 I was concerned that I would have a delay in getting the car but all worked out well.
I had previously been a Stratstone customer and was very impressed by the customer service I received from the team in Derby. Even with all the COVID restrictions the showroom was well
presented and although a little quieter than usual it was a great experience.
A particular shout or to Natalie Hawk who supported my order and carried it through to delivery. Natalie was great, really friendly, patient and professional throughout.
5 months ago
Cody McKinney
We picked up our Mini Countryman Sport, just under a month ago and would like to thank Paul Martin for his help in designing a car that meets our needs prefectly. He is an asset to Mini as we are today driving an awesome car, with it's looks, performance and comfort. Thank you so much Paul from Andrew and Mary Pick ????
11 months ago
Jami Boyce
Great dealership that have always been very helpful and caring. I'd always recommend these guys over any other Mini dealer
7 months ago
Eric Nieves
Really pleasant buying experience for my new mini. Would recommend Natalie Hawk if you are thinking about making contact.
10 months ago
Dan C
I have had no issues bought the car and serviced there for 3 years but recently service has been very poor. I rang 5 times within the space of a month trying to book a service with the receptionist saying I would receive a call back from the service team but never did. So I have ended having to book a service at Chesterfield which is a hours drive away from me, really unhappy with this and it would make me think twice about purchasing from this garage again...
11 months ago
Toby Schroeder
A lively modern showroom full of beautiful Mini's - the coffee served is pretty good!
8 months ago
Randall Figueroa
Really friendly staff with a fantastic range of Mini's including the Electric One!
7 months ago
Tom Hendric
Spoke to Natalie about looking to part exchange my existing mini last Monday. Said she would call me back on Wednesday. The phone call never happened. Mini Derby can obviously cherrypick who they sell cars to and who their customers are. Poor show!!
6 months ago
Shanon Fraser
Last week, following a service at an independent garage, it came to my attention that there is a potential electrical fault under the bonnet of my Mini Cooper Diesel. I have called 'Stratsone MINI Derby' four times over the last week to try and get the car booked in... on each of the four occasions I have been told that someone will consult the diary and call me back, yet this has never been followed up. Terrible service!!
3 months ago
Roslyn Cargill
Lovely staff, nothing too much trouble. Always made to be comfortable. Thank you for the recent help getting my mini repaired under warranty. I will always pay the extra to have my car looked after here, you know your money goes where it should. Thanks Jess and team x
3 months ago
Emmanuel Anilakia
We traveled from Shrewsbury in Shropshire to visit Derby Mini.
Josh from sales and everyone were very friendly and helpful with our potential Mini purchase
There was no hard sell or pushy sales tactics and they were all very knowledgeable of the Mini brand.
We had a lovely lady who accompanied us on the test drive who explained the car to us.
The cars were well prepared and we had a very positive experience.
Thanks to Everyone.
4 months ago
Kayla Kayla
From the moment I walked into the showroom interested in looking at a used Mini Cooper to leaving having bought my dream car, a brand new Mini Cooper, I can not say enough how amazing our experience was! Tim was amazing and went over and beyond to help us purchase our new mini, throughly helpful and genuine. Special thanks to Kevin too for helping us to find our new car. Collecting our new car was fantastic too and Rebecca was so helpful, thank you so much to you all,
3 months ago
Ilona Santiago
I visited Stratstone Mini on 24/2/19 and met with Chris, with the intention of purchasing a 19 plate mini convertible. I was given inconsistent information, poor customer service, no negotiation, zero dealer contribution and was given a story that they were closing for two weeks during brexit, which other dealers thought was absurd. My feeling is I was being taken for a fool and demonstrated to me a lack of empathy and respect. Confirmed all I had previously been told about Stratstone which other reviews seem to reflect. Training needed with a focus on customer service and some enthusiasm wouldn’t go amiss!
7 months ago
Jennifer Holmes
Picked up our new MINI Cooper 5 door hatch today ????. Really happy with the car and the way it was prepared for us. We were SO well looked after by Tom Jordan. Customer service was excellent. Tom was great throughout the process - made us feel really special and didn’t try and ‘sell’ us a car, he just helped us buy one. He made sure the whole process was really easy and fun and proactively kept us informed with updates and photos as the pre-delivery preparation was underway. Nothing was too much trouble, and there was no hard sell - Tom just wanted to help us find the best car and deal for us. Great to deal with someone who clearly loves what he does and who had so much energy and enthusiasm. The MINI experience at Stratstone Derby was great - highly recommend.
10 months ago
Rachel Ortiz
They employe thief’s and I wouldn’t want to buy a car off a thief.
7 months ago
Chara chatzitoliou
Brilliant service. The wife has just bought her drean car. Can't wait for delivery.
2 months ago
Darryl Stokes
The customer service is really good but I have some issues with regard to repairs. Following a problem with my 4 year old mini I took it in to be checked out that cost £120. Then they suggest i need to spend almost another £1.5k to fix it! I wanted to give the dealer the opportunity but have a local mechanic friend that has reviewed their findings and say they are way over the top. Replacing a manifold instead of cleaning etc etc. In my opinion they look to replace rather than fix. I will be writing to mini directly to question why a dealership believes they need to charge that amount on a car that's 4 years old because if they do who would ever buy one? I did also if it was anything we'd done they said no. Original cost of the car was over £20k.
1 month ago
Morbidly Meg
From going to look at my dream car to ordering then paperwork and finally collection day Stratstone Mini Derby have provided outstanding service!
2 months ago
Matt Turner
Excellent customer service and answered my questions to help me in search of my next used car.
Both Rebecca and Grant were very professional and extremely customer focused.
The dealership have a good selection of used Minis
1 month ago
Sara Ali
A special thank you to Jono Alexander-Gould!!
Absolutely 10/10 service from start to finish, he went above and beyond. I couldn't have wished for a better experience purchasing my Mini Paceman, all thanks to him!
Natalie was fantastic too, thank you both so much for making everything so stress & hassle free! Definitely would always recommend! :)
You guys are the best.
Shannon Jewett
3 months ago
Christian Farmer
Very good service and polite staff, bit pricey on labour charges but that's all i can fault them on
2 months ago
Jussi Nikkinen
Took advantage of their complementary check-up. Arrived and was greeted by a lovely young lady, who fed me plenty of coffee, while I waited... Only took just over a hour to check over my car and also clean to a hight standard. Very good service. Thanks everyone...
4 weeks ago
Ana Torres
Brilliant, Tim and Maria looked after us excellently and did a great job. Very impressed...
3 months ago
Emily Rouse
Smart tidy place plenty access 4 wheelchairs friendly staff quick service
5 months ago
Ken Winters
Staff need to be sent for more training was asking questions he didnt know the basics he just gave me a brochure and said it be in there
9 months ago
Mary Funes
Great place and staff are friendly and help with everything. Cant wait for my mini to be done so can collect. X
7 months ago
Tom McCormick
The building and the cars are lovely haowever the sellers are not very friendly. The only person who was helpfull waa s the old salesman who answered out questions but because of how we were made to feel we went else were and orderd our 19 plate mini.
7 months ago
Ashish Srivastava
Always friendly and excellent.
We drive from Stoke on Trent and spend the day shopping in Derby just because the service is so good and hassle free, they knock spots off our local dealers hence why we drive the extra miles.
6 months ago
Lindsay Packard
A warm welcom from reception and very helpfull and professional staff.
1 month ago
Bidhi Neupane
We have just experience what can only be described as the WORST customer care/service one can imagine, if I could leave no stars or even negative stars that would have been our choice. We had intended buying a used mini coupe and the initial contact ect was ok by a guy called Kevin but after he handed the sale over to a guy called Chris it just went downhill on a monumental scale. He never contacted us to say he had taken over our sale and when we tracked down our new representative on the Fri he said that the body shop would look at two little marks on the Mon and the vehicle would be ready for collection on Tues or Wed. He then had no contact until I called on the Wed evening and then said the the two tiny chips " couldn't be done as it would look worse after than before " this we found quite astonishing. He then said that the vehicle would be ready Thurs or Fri and would call to confirm a collection time. We waited and waited and waited no call came so we decided on the Friday morning to go down and collect the car as it must be ready . We arrived at about 10am and the car had not been touched, no valet , no chips touched up not even a sold sign in the window even after 9 days !! we still decided to take the vehicle anyway if they provided a touch up stick and I would do it myself then to top it all off " we cant provide one as there is no money in the vehicle " so after this we just walked away and left the sale , the manager ( that we asked to see) or Chris the guy who was supposed to be looking after our sale never even made an appearance even the young guy dealing with us didn't seem interested in the slightest to try and rectify things and keep the sale.We actually felt like the enemy not customers. q If our deposit is not refunded VERY quickly we will take things further. Our advice would be go shop elsewhere there are plenty of places with great customer care . This place is the pits ! If the dealer principle would like to discuss the failings of her team I am more than happy to have a chat or at least take on board what seems to be a continuing issue and not keep posting replies to negative feedback as though something will actually be done . Stratstone you should be ashamed of yourselves !
5 months ago
Brooke Hawkins
Went in here with my partner today wanting to buy a mini .... Said to the sales executive "Jamie" or what ever he was what we was after... budget deposit monthly ect.... he didn't seem interested in the slightest... was never offered a test drive... was never even offered a drink.... and I thought stratstone was supposed to be brilliant in customer service!!! Absolutely appalling!!! Asked about new car deposit contributions.... they knew nothing I understand being new and what not.... but never even offered to go and ask and find out... certainly won't be reccomending them to family and friends. Thankyou! Found a great deal elsewhere
3 months ago
Katherine Dixon
I bought a 'used approved' mini from Derby Stratstone a little over a year ago. During my first year they covered it with a warranty and it spent most its time in their garage with various problems which they never seemed able to fix as they always came back. A few months out the warranty now and I've just paid £750 in repairs (including a new battery which was problematic since buying but Stratstone never 'identified') with additional problems now found with the fuel injector (recently identified as the source of one of my on going issues which I took it to Stratstone for repeatedly, although a common issue with minis the age of mine Stratstone again couldn't 'identify it'). The fuel injector is likely to cost me another £500 to replace, which I can't afford and I honestly don't know what I'm going to do now. I should have bought a bike and never set foot in Stratstone Mini.
5 months ago
Renat Shakurov
Last minute walk in saw me straight away very helpful
1 month ago
Rich F
Had an appointment to test drive 2 mini's, drove over 70 miles, only to find out that someone else was being taken out for a test drive in the vehicle at our alloted time. Looked at mini number 2, asked for a test drive to be told that the vehicle was not ready for test drives. What a waste of time, petrol and energy. And got passed from one sales assistant to another. Don't bother making appointments, priority is given to those who just walk in off the street at that moment in time.
5 months ago
Hinfsyn Cheung
Fantastic! Excellent infornative, friendly staff ; an overall first class service. Thank you ????
3 months ago
Videlin Todorov
First time at mini derby today with my new car, and must say the customer service from start to finish was the best I have experienced, I will have no hesitation in bringing My mini here all of the time, well done guys, you have put ford to shame (my last car was an ST)
5 months ago
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