Abbott & Son Car Sales

Very impressed.

Avoid this car dealer, worst consumer experience ever. It took me two and a half months to receive a full refund. I bought a used Mini Cooper for £4,995.00 on the condition Abbott&Son would provide: 1.       a new MOT from an independent garage without any advisory items 2.       remedy a warning light that came on during the test drive 3.       have the independent garage report on the clutch operation/function 4.       have the independent garage provide a print-out of the system diagnostics I collected the mini on 22/08/18 assuming all agreed items had been taken care of, only to find several warning lights coming on within an hour. The clutch smelled awful, the air-con system started making howling noises, the MOT had an advisory regarding the brakes and there was no system diagnostic print out in the paperwork. Therefore, I returned the mini to Abbott&Son less than 24 hours later and I requested they refund me in full under the Consumer Rights Act 2015. Abbott&Son refused claiming they had a legal right to carry our remedial work; this is not correct for goods returned within 30 days. Abbott&Son told me I would have to take them to court, but they refused to give me the name of their solicitor. I followed the law to the letter, sending several preparatory emails and letters in September and October, prior to filing in the Small Claims Court; all in an attempt to resolve amicably without resorting to the legal route. Abbott&Son used delaying and diversionary tactics to drag out the inevitable for several months. They even offered me a full refund on 27/09/18, but instead of paying out they advised the Small Claims Court they would contest formally. Of course they did no such thing either, but it gave them an additional 28 days to drag all of this out. Abbott&Son finally offered me a full refund on 05/11/18, just before the Court was going to resolve this claim in my favour, but even then I had remind them they must also refund my filing fees of £185.00 before withdrawing my claim. They knew this was the case, but yet again they could not resist a final bit of nonsense. The reason they gave for all the delays from 23/08/18 until 05/11/18 was “IT issues”. Sure, the Millenium Bug ate my homework excuse…I’m certain this Google review will elicit additional bizarre excuses from them. Avoid like the plague.

Mark is an excellent person with high work ethics. 5 stars!

I brought a Fiat 500 from them while they were moving locations. Even though it was inconvenient timing for them, they made sure the fiat was moved first and had all the paperwork ready incase I decided to buy it. In the three days after paying for the car, they serviced, MOTed and valeted. They even put new brake pads on even though it would have passed the MOT without them. I've had my car three weeks now and loving it!

Purchased a car from Abbotts in Brighton, excellent friendly service. Would highly recommend, very efficient and professional.

Honest and good at what they do! Good experience all in all.quick efficient and great value.

Good all round service, staff work hard never been ripped off.