America First Credit Union
Credit union America First Credit Union, 455 E 500 S, Salt Lake City, UT 84111, United States:
50 reviews
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Address: 455 E 500 S, Salt Lake City, UT 84111, United States
Website: americafirst.com
Phone number: +1 800-999-3961
GPS coordinates
Latitude: 40.7589263Longitude: -111.8779096
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reviews
Peter Muto
This Credit Union is just great! They've been around long enough to have become a homegrown staple! Not a local credit union by any means, they are top ranked nationally and have worked hard and done everything right to earn that status. I have purchased several vehicles through them and each and every time has been wonderful. Needless to say at this point; I'm very pleased with them and their services!
Always greeted with a smile and many know me by name, doesn't get much better than this!!
3 weeks ago
Jonathon Hernandez
The lady in then drive-through needs to learn some customer service extremely rude like she’s doing you some kind a favor by you giving them your money
2 months ago
Manny Ramirez
This bank is absolutely terrible at what they do. I am a local small business owner. I applied for a business loan. David Doria and his inept team of loan officers totally botched my loan. Over 6 months time they told me on 3 separate occasions that my loan had gone through. They strung me along for a half year with their lies, mistakes, and bumbling. At one point, Doria literally called me impatient and yelled "do you want the freaking loan?!". Their utter lack of integrity and professionalism is mind blowing. Do not trust your finances with these fools! They suck. I am so happy I took my business elsewhere.
5 months ago
Ally Smith
Very excellent customer service. I visited this location to get an Auto Loan for a car I was buying that was in the area. It is a very clean and nice office, the employee who helped me set up my auto loan was very friendly, helpful, and answered all my questions in a easily understood way.
7 months ago
T Penz
THEY STOLE FROM ME! I went in to make a deposit after counting the money FOUR TIMES to verify the amount. The teller took my money and ran it through the machine without counting it first. The machine errored out a couple times and lo and behold it shorted me. I told her and it was wrong and she grab her manager. The manager was rude and told me the machine is *never* wrong and the only way to check was to open it up and reconcile all the cash. He then asked the teller is she counted the money before putting it in the machine and she LIED! She did not count it but she wanted to cover her behind with her manager. I will be switching banks after this experience. I do not trust AFCU with my money and you shouldn't either.
8 months ago
Angela Boisclair
Randy Jackson thanks for loosing one you customer after 7 years. Worse service
1 month ago
Sherry Veino
I came in 2 weeks ago because my wallet was stolen and in order to get a new I’d i need my debit card. I went in and told them this and they turned me away because they told me i needed my ID in order to print new cards. I went online to order them that way but the ones i got in the mail were the same cards i already reported stolen so i could not activate them. I called the call center and they told me i can go into the branch and pin verify over the phone so that way i didn’t have to wait another 7 business days to get the cards. I went into the branch and they were confused and not helpful, after 30 minutes of calling the call center to get pin verified the teller told me to sit down and she will bring me the printed cards in 10 minutes..... 30 minutes later the teller says that the cards will not print and the are calling the call center to find out why and I’m still waiting. Worst customer service and communication I’ve ever experienced.
9 months ago
Craig Riddle
Really don't appreciate being accused of check fraud because I deposited unemployment checks. Had wait for like 40 minutes while they verify my checks but no one else? Why cause I have long hair is the only reason it seemed like, extremely discriminatory. These are treasury checks it doesn't get more legitimate. And what's up with closing all your doors? Do you know science? You're going to make chances of contracting covid worse.
Ok I'm changing my review for ONE REASON.
I had some fraud to claim and Micah helped me, beautiful girl inside and out extremely helpful, smart and great energy went above and beyond to help me with countless number discrepancies! Thank you much ????
1 month ago
Steve Augello
I always have such excellent experiences with this branch, even when there was an error at another branch, my local help me by working out a resolution. Everyone is very kind and respectful.
7 months ago
Tony Shum
Absolutely the worst most underhanded business I have had the displeasure of working with
5 months ago
Ginger Thomas
Opened a business account here with no issues. Consistently helpful staff during their half-staff days of the pandemic. This branch is a little dated inside, but that didn't seem to affect their performance as a financial institution.
11 months ago
Jordan Dodge
I am so disappointed with this credit union. On December 24th I had $500 taken out of my bank account. I called and asked that they flag the purchase because it was done in another state, and that they refund me. In previous experiences with another credit union, I was given the money back immediately. Instead, I had to wait 30 days for their Visa team to deem me worthy enough to give the money back to.
On top of all this waiting for $500 to come back to my bank account, I had to cancel my card obviously. They said it might take awhile to get the card in my mailbox because it was the holidays. I understood, but when I had no sign of the card after 20 days, I called and asked what was going on. I had them cancel the card that was sent out, and when I was talking to Lupe, the customer service agent helping me, I said, "can you please expedite the card to me since I've been waiting for so long?" and her response, I kid you not, was, "Well, you should've told me that before I ordered your new card. Now I have to call my manager so that we can expedite this for you." How stupid is that! I'M THE CUSTOMER! AM I AN INCONVENIENCE TO YOU?
2 months ago
amy houser
I’ve never had a bad experience at this location. The employees are always so helpful and friendly. I’ve had dealings with every level of employee at this location and they’ve all been great. I switched to this bank from zions and I’ve never had a regret.
2 months ago
Chris Hawk
make a point and remove all your money from this branch today
4 months ago
Emily Sanchez
Everyone is always helpful and efficient
4 months ago
Elizabeth Miller
Absolutely worst experience ever with any financial institution. These guys apparently train their employees to be jerks to customers. DO NOT give them your business or money, literally any other option is better.
2 months ago
Justin Erfort
I go through the drive to get cash and ask the receptionist how long it will take to get a new card which she replies 5 min. I proceed with my order and get cash, park my car, walk in, go through the line to a cashier, process my request for a new card which took over 5 minutes and thens asks me to wait in the lobby while it is printing. 5 more minutes go by and she comes out to tell me there are 2 more cards being printed in front of mine. Aparrently, the person I talked to has no concept of time. 5 minutes turned into 30. I specifically asked because I have plans.
2 months ago
Zac
I purchased an Rv and this credit union had a slightly lower rate than mine so I said ok to them when the dealer offered. This bank is horrible, every single time I try to make a payment their system has an error or is broken. And says try again later. Customer service often says they can’t take a payment either. They also charge you 8$ to make a payment and there is NO way to avoid this unless you have one of these credit unions nearby( which I do not) , therefor any savings I would of had over my bank is gone since I will pay another 1000$ in fees to just make my payment. Go to your local credit union rather than this aweful choice when the dealer recommends it.
3 months ago
Julio Reyes
Pervasive incompetence, aggravating lack of communication.
I was a member of America First Credit Union for a year encompassing most of 2018. Pretty quickly, I learned that their tellers are useless for anything that can't be done at an ATM. I once went in trying to get a letter sent to my address for address verification, a copy of a tax document, and a print out of the balance of only one account. I made the mistake of using a teller. After repeated consultation with other similarly clueless employees, he failed on all three counts. He couldn't find the tax document. He signed me up for paper notices against my wishes, and couldn't manage to print an account individually. From then on, I used the bankers exclusively. I still had numerous problems. Repeatedly, wire transfers were erroneously redirected to accounts with insufficient funds in spite of confirming that they were right on the requesting end. This incurred fines and the only notice I got was when my debit card stopped working because of mistakes made by the credit union. This required unscheduled and unwanted visits to a branch that severely disrupted plans and caused me to miss important appointments as I sat with mystified bankers who were no help explaining what happened and how it could be prevented. Ultimately, I stopped wiring money entirely. The final straw was when my debit card yet again stopped working. It was due to detected fraud they refused to tell me anything about and they gave me absolutely no notice of beforehand. In spite of my card being disabled, a charge came in a week later and they let it through. When asked why any charge would have gone through if I couldn't buy groceries and they confiscated my card, the banker had no explanation. Nor did the banker he called over to tell him how to close my accounts.
Months later, I learned they didn't even do that right. I got a statement about my checking account, which was mysteriously still open. This in spite of the fact that I requested and received repeated assurances that the accounts would be closed. The employee I spoke to saw no evidence that the account had ever been closed. I have once again been assured that the account is closed. Perhaps my nightmare involvement with this incompetent financial institution is finally over.
There are better banks. There are better local credit unions. Give one of them your business. Avoid America First.
2 months ago
Kristy Biermann
Being so young, I had so many questions to ask, and I’m just grateful that Jessie made my experience so pleasant. I felt like everything I had to say mattered! Thank you Jessie for being so patient and nice to me!
7 months ago
Lydia Thompson
My experience here was excellent. Just opened up an account and applied for an auto loan. Kimberly went above and beyond, staying an hour past closing time to help us with our loan. She was the best customer service I have ever received at any bank or credit union ever. I felt important as a customer and was very well taken care of.
3 months ago
God First
Meh, I don't get the hype. They never give me the low APR advertised on the website plus ask for a bunch of personal documents for a simple low budget car loan. Thank you but no thank you. I'll just get it from KSL.
11 months ago
Stuart Bryant
I've been a member at AFCU for 25 years now and I've never had a complaint about the customer service until today. I visited the downtown branch, needing a document notarized. I walked up to the receptionist desk to ask who to get this service from and was blatantly ignored. Instead of acknowledging my presence, she picked up the phone and made a call. "Ok, I can wait for her to finish her call," I think to myself. Another person soon lines up behind me to wait as well. She yammers on for about 5 minutes and finally finishes the call. I wait for her to make eye contact so I can ask my question. Never once looking up at me (though I'm standing right in front of her), she instead answers the phone again and continues to ignore me. Instead, another bank employee notices my exasperation and decides to come help me. "Have you been helped yet?" He asks. "NO, actually I haven't." I can't remember the last time I had such poor customer service at America First and I will not be back to the downtown branch again. Time to clean house and get rid of worthless employees. If this type of thing happens again, I guess I'll be moving my 30 bank accounts to Mountain America.
1 year ago
Robert Fleischner
The loan officer at this branch was amazing. We came in at 5:30 and she stayed until 7 to help us get everything finished. She even called the underwriter to make sure they got it put in asap so we could have a decision before we left. Definitely satisfied with my decision to join this credit union!
5 months ago
Tracey Hunt
Carson is literally the best
9 months ago
Amanda Bieber
Love AFCU and have only ever had great service at each of the locations I have visited. Have had 4 of 5 of my car loans through them as well as a consolidation loan. I also really like the tech offering on mobile phone and online.
5 months ago
Friendly Huda
I was so frustrated with this branch today because of the way they treated me. I’ve been waiting at the drive through to deposit a check and no one bothered to answer my call while they helped the others. Then I had to pull back to the next pole in case the one that I waited at might be broken or something (despite of there is no “out of order” sign) but anyway I pulled back and pressed the call button and still nothing happening. Till I started waving to the tellers who stand behind the window who already were aware I was there then one of them talked to me.
I told him that I’ve been waiting for over 15 minutes but that didn’t make him to even say “sorry”.
3 months ago
Shanika Boston
My girlfriend made a mistake on the app with an online check deposit. She went to go fix it and had to talk to the supervisor. The supervisor (Ashley) started blaming and yelling at her and not being understanding that it was a mistake, my girlfriend was there being honest and trying to get everything fixed. Mistakes happen. A good supervisor would appreciate a customer trying to come in trying to fix an issue rather than putting down the customer and making them not want to come back in the future. You guys can do better.
7 months ago
Robin Stansell
Been going here for years. Always nice staff and short wait times. Support your local economy and don't use one of the big banks!
8 months ago
Keeley Jernigan
The drive thru is awesome, fast, and convenient, when you have to go inside, that's where that great experience stops. The tellers are still great, but trying to talk to an Loan Officer is ridiculous. I understand that they do get calls from current or potential borrowers, but some seem to go out of there way to seem busy. The branch on pioneer road is always customer focused, it takes me less than ten minutes to chat with a LO. I don't understand why this happens at this branch, but they don't seem willing to help. Go to another branch if you need help from an LO, if you just need quick banking, the drive thru is the best option.
6 months ago
Mikhail Sukharev
This branch is a joke. Never enough clerks. If forced to come here for 10 years because my work banks here. Staff are dull, I've tried to explain to the branch manager the wait time is literally 20 minutes, nothing has changed. America Firat is a good bank, just STAY AWAY FROM THIS BRANCH! Hopefully corporate sees this and does something about it.
4 months ago
Omari Gaskins
Super nice and helpful staff ????
11 months ago
Kyle Burling
I go to this branch 2-3 times a week and love it! Everyone is super friendly. Great banking and always an easy in / out experience.
7 months ago
Glenn Barker
Love this location, looking for my bank and here it was not with only the directions, but the pictures gave me a better insight on where it is located at.
7 months ago
Julie Thibault
Who would ever do business with a BANK? This credit union is amazing. They appear to have the best staff around, they are quick, smart and get the job done with people who care about members.
8 months ago
Paul Park
The tellers are very friendly and helpful. It feels good to walk in there and to live close to a location.
6 months ago
Zac
I dont know why anyone would want to use any other type of financial institution other than a credit union. This place has always been easy to work with, they are nice and friendly. I did have a problem with my card getting skimmed and they did fix it though they took a bit long to do it. That is the only reason I dont rate them 5 stars.
3 months ago
Glenn Taylor
Always have had great service! Much better than the big banks that I've been with in the past
6 months ago
Richard Fitts
Ive been with this place for going on 15 yrs, never once over drafted my account, paid off a car loan a year early, have a credit score of 740 and make a good amount of money, and they will not give me a car loan or even a credit card due to the fact that im self employed and cant verify my income the way others can. Its ridiculous to say the least.Why stay with a credit union that cant help small business owners even tho ive been with them for years? But you know what, its fine. Its like being stuck in a bad marriage. I was young and dumb when i met you, I didnt know any better. One day a better credit union will come along and tell me and show me that I'm worthy of credit cards and loans, and they will sweep me off my feet and I will leave you and take all my money. Until then i will begrudgingly come back to you once a week and smile at your face, while calling you an jerk in my head. Good day AFCU.???? see you in a week.
6 months ago
Daniel Rhee
As po-dunk as it gets. We tried filing a dispute against a $300 charge. We had to go into the office to do so (unlike a REAL bank where you can handle it over the phone). After we filled out the form they had to FAX IT IN as though this was happening in the 1990s. Well, somewhere along the way, they lost it. When we called to check on the dispute it didn't exist and the window to file a dispute had closed.
And that's why we're closing our account and going back to Chase.
11 months ago
Elizabeth Franz
Unprofessional and untrained staff don’t know what they’re doing.if you don’t want to do your job stay home seriously.zlata was so rude and she didn’t know what she’s was doing.
11 months ago
Nick Stathakis
Use another America first location. All the tellers here are beyond rude and in no part helpful. Completely unimpressed
7 months ago
Clifford Ohrnberger
Sam is the best
3 months ago
Daniel Zapata
Andy is the man
1 month ago
Bruce Kinkade
Great, and awesome staffs, glad I'm with them.
6 minutes ago
Alex Zeldin
Good fast services
4 months ago
teyecorn
Friendly, amazing service. You are family here.
4 months ago
KONSTANTINOS DIAMANTIS
ATM... located on second floor of harmons.
11 months ago
Wes Cold
Worst banking experience I've ever had.
8 months ago
Julie Slopko
I generally like this bank but I went to make a deposit yesterday and while I was counting my money to deposit, the machine ate my card! I think this is very inconvenient and it should of at least beeped at me!
1 month ago
