The Whisky Exchange - Head Office
Corporate office The Whisky Exchange - Head Office, Elixir House, Whitby Ave, London NW10 7SF, United Kingdom:
103 reviews
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Address: Elixir House, Whitby Ave, London NW10 7SF, United Kingdom
Website: thewhiskyexchange.com
Phone number: +44 20 8838 9388
GPS coordinates
Latitude: 51.5319707Longitude: -0.2772675
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reviews
Harris lee
I bought and paid for a $300 bottle of scotch, and 2 weeks went by without a tracking number or any response. I have reached out to them by email 5 times with no reply, AND NO SCOTCH. What a joke! Do not buy from these people.
4 weeks ago
emmanuel owusu
Great selection of whisky ???? but customer service is atrocious.
2 months ago
Joe Hardie
good whisky; perfect service; quick delivery - also to EU. I always had all tracking details of the delivery via email
4 months ago
Roberto Clariond
Had my whiskey delivered and the presentation is absolutely beautiful plus my whiskey tastes wonderful. Thank you so much will be using you again x
3 weeks ago
Robert Marlow
Great service & fast delivery to the States. Buy with confidence!
5 months ago
sharon gray
As a whisky collector I have used TWE for many years and spent more money than I care to recall. I have always had first class service and secure packing of my whisky. What more can you ask for!
3 weeks ago
Sumit Bandekar
This company is an absolute dream. I have never known a service this efficient. I ordered a bottle of Hennessey XO Cognac with personal engraving before lunch on the 11/01, to my surprise the order was dispatched the very next day and delivered later that afternoon. I will be recommending this company to anyone who is looking to buy a favourite tipple for friends and family. Thank you to The Whiskey Exchange for bringing a smile to a friend.
10 months ago
Clay Seaman
Just love this place. Get all my favourite bourbon and vodka here
4 months ago
Neville Rosario
Great selection, competitive prices and very well packaged via prompt delivery service.
I will order from them again without hesitation.
6 months ago
Michael Hennessy
Very poor customer service. Paid for next day delivery. Item landed a week later! Even though it was ordered at Christmas time i have ordered at the same time the previous year with no problems. But severely let down my item did not arrive on time. When i complained the repose had my name wrong and refused to refund the next day delivery charges despite taking 1 day short of a week to delivery. I may not be the customer that spends mountains of money with them but I am still a customer and should be valued as a customer. Not happy with the service provided. Will not use them again ever and certainly would not recommend to anyone. Sourse your items elsewhere.
3 months ago
Debra Kellogg
TERRIBLE!!!
Bought and paid for a bottle of expensive whiskey for dad's birthday, they took my money and promised delivery on Friday 5th August before 6:30pm on that date at 7pm I received an email saying that because the delivery address was not the same as the billing address they will not deliver. Instead they will keep the postage I paid for it to be delivered and wait until I contact them to correct their error once this has been corrected I'm welcome to pay an extra delivery charge to get the package on time. Unless they have a time machine this is impossible.
4 months ago
J S
Can I give it zero stars? Lost my shipment. No help.
3 months ago
Juli Hernandez
I bought lots of whisky from this company and they have great service . Highly recommended .
6 months ago
Ryan Stewart
Excellent staff, very knowledgeable and such a range of products, this is a great place to do the click and collect from
4 months ago
Luciano Riges
Love this website - massive range of products and nice little touches like a personalised gift card. Ordered on Sunday and got my all american moonshine by Tuesday at 10:30am! Outstanding service and a great idea to have last minute delivery options!
3 weeks ago
Bernado Theosmy
ordered a gift in plenty of time to be delivered to France, the parcel arrived at the depot in France and then didnt move for over a week, i chased The Whiskey Exchange for answers and everyday they told me there were issues at the depot. I finally lost patience and asked for a refund, i then decided to call Parcelforce myself and was told the parcel was marked as lost days ago. Very poor service and communication as not once did they call me back and i had to do all the chasing
3 months ago
Clint Martin
Whiskey Exchange is a great little discovery, found when I was looking for a specialist dark chocolate liquer; Found it and so much more. Good service and delivery, well packaged; not too much.
4 months ago
David Boilard
They use the most disreputable and cut-price courier services on the market like parcelforce. Avoid buying from them!
2 months ago
Stephanie
Completely disheartened with this company. They failed to deliver a paid for pre-noon next day delivery. Their courier lost the order they send out a new one. And their apology consisted of refusal to refund the delivery charge to compensate me for my time wasted.
7 months ago
Melissa Vega
Bought for the promotional "Father's day weekend delivery" - which i ordered well within the countdown time shown on website. Did not arrive on the weekend, arrived after Father's day. Shouldn't make promises you can't keep.
In reply to your response: then why was the countdown still going on your website? I ordered because of that countdown.
6 months ago
Dan Chamberlain
Great service. Deliver was on time. Huge selection. Need to work on the site navigation though can't sought by rating
6 months ago
Victor Hetman
Great Service, used twice this year, both swift and easy, loadsa nice tipples here
4 months ago
Nooshin Hosseini
First class service , a slightly unusual order , of honey infused irish mist whisky arrived in perfect condition and very well wrapped,,one happy customer...thankyou...
7 months ago
Pankojayfoods Sales
I ordered a 1986 Glenturret whiskey bottle for my husband's birthday. Their site clearly says 1 standard 70cl bottle = approximately 1.75kg and the delivery charges (in US) up to 2 kg is 43.61$. However, I was charged 74.6$. When asked, their customer service replied that the bottle comes in 7kg presentation box. Well, when I received the bottle it was in no 7 kg presentation box. The entire package barely weighed 2 kgs. I contacted the customer service again and this time they replied saying its the volumetric weight. The volumetric weight for the package came out to be 1.5kg (even less). So clearly they are trying to make a fool out of their customers and making money from the delivery charges. Very Very disappointing customer service.
6 months ago
Stacie Tucker
Ordered a very difficult to find bottle online and was happy to find out I could connect locally, I had a little trouble finding it but, got there eventually (Just need to turn into the right lot) Well priced and the gentleman at the desk went a collected for me quickly - very happy sister in law :)
5 months ago
Zeiss Ultricht
THE WORST CUSTOMERS SERVICE OF ANY PLACE I EVER BEEN TO. PAID FOR A WHISKY FOR IT TO BE ENGRAVED AND THE MAN WHO TOOK THE ORDER ASSISTANT MANGER ANDREW THOMSON 'FORGOT' ABOUT IT BECAUSE HE IS TOP 'BUSY' NEVER EVER EVER TRUST THEM TO DELIVER WHAT THEY PROMISED. KEEP AWAY. MAVENDA AND RAJ YOU NEED FIX UP YOUR EMPLOYEES. POOR INDEED!
8 months ago
Deneen Messer
Helpful people with a great selection
4 weeks ago
Christina Mendes
Posted some Dir. Cut. My Linkwood 30 y One of 69 btls. Have a dif. btl. ? !
6 months ago
B Hamilton
They sent the right box with the wrong bottle inside, took a month to arrange a return cause they couldn't find the correct one. Guess what, the box I returned is now back on sale again with the wrong bottle inside. Avoid them at any cost.
7 months ago
Joshua Sexton
Terrible eshop! They have cancelled the order and are blocking my money 1 week now... Unbelievable!!!
4 months ago
Ben Kov
sent a valuation request nearly a month ago not heard a peep very poor customer service I would go elsewhere there rubbish
4 weeks ago
Shuzo Katayama
I ordered Ardbeg Almost There, the bottle arrived without the original card box, so I insured the bottle and returned it back. This is the second week I'm still waiting for refund. This is very unprofessional, what do you waiting for? How long does it take to refund my money?
6 months ago
trisha melgar
Took a month to get my package. Package was 2 weeks + late. Company can’t provide tracking numbers and sent emails 2 weeks ago saying package would be delivered the next day but never was. Super frustrating experience.
3 months ago
NTO Man
Best place to buy rare special drinks
3 months ago
kese dcon
The way ecommerce should be. AA++
8 months ago
Sarah Nix
so much good experience with online shop /about 4 yrs with them/but still missing reward loyal scheme,bought so much expensive liquare but nothing didn't get back from whiskey exchange ...
4 weeks ago
Eric Scott
Very good
2 months ago
Travis Weed
They have everything!
4 weeks ago
Cory Jens
A great shop for people who love whiskey!
4 weeks ago
Jim Asbury
Love it
6 months ago
Charles Lewis
Efficient
2 months ago
Beth Kelly
Collected purchase. Friendly and clean waiting area.
5 months ago
Hendry Ye
Disappointing bunch
3 months ago
Tracy Falco
I ordered something from them and it took a week just to process. Pretty poor lethargic service.
4 weeks ago
kkaterinaa
Horrible company. I wish I read the reviews beforehand. I waited 2 months for my order to be delivered. I received a box of broken glass.
4 months ago
Vidal Filho
Refuses to reply to emails, even after nearly 3 weeks.
7 months ago
FANDA ERAPRAKOSO
Superb!!
3 weeks ago
Maria Saydakbarovna
Excellent.
9 months ago
Don Primo
Check Pricing
7 months ago
Roderwick Fennell
I have contacted Whisky Exchange regarding one bottle to ask about the level of filling. No reply whatsoever. And guess what - you don't really want to buy a bottle for £1,250 with a customer service like that. Can't review shipping quality as we didn't get to this part due to their total lack of communication.
7 months ago
