MB Automotive

Auto repair shop MB Automotive, Unit, 24A Monarch Way, Loughborough LE11 5XG, United Kingdom: 55 reviews of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
MB Automotive
Rate: 4.9
Address: Unit, 24A Monarch Way, Loughborough LE11 5XG, United Kingdom
Phone number: +44 1509 269055

GPS coordinates

Latitude: 52.7834506
Longitude: -1.2123385

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reviews

Vincent Woodhead
This is where I always take my car for repairs I can't do myself. Had my oil cooler and seals replaced. Happy with the work and the price is better than anyone elses .
11 months ago
William Koch
First I have only one negative to say: they do not accept American Express as a method of payment. They told me it's because of what Amex charges. Amex is an AMAZING card provider, I feel that any business that takes Amex automatically gains my appreciation. I am fanatical about it. I know that Amex charges a little more, it cannot be that excessive, even my local barber takes Amex so having to pay a sizable amount of money and not being able to use my cashback card at the garage is very annoying to me, if I can pay an annual fee for my card, why is the business cheaping out on it? I personally find that any business that doesn't take Amex because of the slightly higher charges, is not looking at the bigger picture: customer satisfaction matters at all stages ESPECIALLY when they're giving you their money. When someone's giving you their money, you make it as pleasant as possible. Having your card denied because it's not a VISA or Mastercard is not a good experience. On this occasion I did not pre-check acceptance but that wouldn't have mattered, at this day and age I don't feel I should, any business that takes card payments should take Amex from my point of view, period. I know the owner will read this - please reconsider your decision and start accepting Amex. I will use your services again and would be extremely happy if you accepted it on my next visit. You said yourself that some customers were frustrated that you don't take it, so you already have an easy win here for customer satisfaction. Now for the positives, everything really (except the above): Clean premises; Organised, polite, friendly and professional staff, I received better service than going to the awful Inchcape Mercedes-Benz dealer in Leicester. Unlike the dealer's blase attitude these guys actually show that they want to be helpful. I was really impressed with the service from booking through to getting my keys back after a B service on a w205 C-Class. I'm a new customer so expectations were high. It's an expensive car so I wanted someone who has the knowledge, the tools and the right attitude to care for it. Much cheaper than Mercedes-Benz and they claim to use manufacturer approved oil. Also claim to use Original Mercedes-Benz parts. I did not check that those claims are true, I am choosing to trust them and have no reason to doubt it based on my experience, and by looking at the other reviews. They have the same tools that are used at the dealer, and they even log your service with Mercedes-Benz via the digital service book platform, so that it can be seen by any M-B dealer in case of warranty claims. I will 100% come back here again, and as a new customer I would say forget paying the dealer their extortionate and ridiculous prices and support this independent instead.
5 months ago
Carlie Bissler
I have used them for many years, and they have looked after at least three Merc's. I live at least 50 miles from them, but will always use their service. They are polite, professional and caring. They give advice when requested and are not pushy. Yesterday I took my SL400 for its first major, after being living in Cornwall for three years. Nothing has changed and I received the same attention to detail as before. I seldom write reports but I feel this service deserves a special mention, and also very good value.
1 month ago
Theo Black
Fantastic, really good service, very professional and they know their stuff. Highly recommended.
3 weeks ago
clara daniels
Very good experience at MB Automotive. Really good to talk directly with experienced Mercedes mechanics rather than main dealer "service advisors". MB Automotive provided high quality service and great customer care at good prices. Good clean garage environment. Highly recommended.
5 months ago
Theresa Wager
Immediate understanding of what was required, and carried out to a sublime and quick standard. Make running Mercs affordable like they say. Knowledgeable, professional, and overall fantastic. Will return!
2 months ago
Jane R
No Amex! I have used MB Automotive for some years now and also recommended them to many friends and family. Always professional and a pleasure to deal with. However, as another reviewer mentioned, they are still a little old school in that they do not accept American Express and for this, they lose a star. In fact, I was there on a day when they had issues with their card machine and the card provider that came to fix it also said that they were old school as they still insisted on having their card machine on a dedicated telephone line as opposed to via the Internet due to them not trusting an Internet line (apparently they were their only customer to still do this). Last time I had to go via an intermediate to pay via Amex (it reached them via bank transfer) but this is a hassle and takes several days to clear before they touch my car. If they don't accept Amex when my next service is due, then I will have to go elsewhere I'm afraid. Yes, they mentioned that the fees are a little more, but I said to them that I honestly did not mind if they added a few quid more to my bill to help them cover this. Their response was that they also need X amount of transactions with Amex in a given time. I therefore suggested an alternative - PayPal. I can pay them via PayPal using my Amex but this was also downplayed. Many retailers also accept other intermediates such as Stripe etc, so it's not difficult to implement Amex if they wanted to. I use Amex literally everywhere, even my local pub accepts it. I'm hoping they will change practice soon and get into 2021, otherwise I may end up changing my servicing provider.
3 weeks ago
Gordon Avery
Had my SL in for an unknown fault, diagnosed in 29 mins and fixed in an hour, great job, very professional will continue to use.
1 month ago
Para Bardolia
Very helpful and professional.Will definitely continue to go there with my A class.
3 months ago
Tim Stull
Martin and the team at MB Automotive have been fantastic. Knowledgable, reliable, conscientious and great value, not to mention even flexible enough to accommodate a last minute change on my part. Highly recommended.
3 months ago
Gomez Lionel
These guys were highly recommended to me My first visit today and was well impressed with the experience Polite, helpful and friendly Thanks
8 months ago
AnneMarie Welsh
Great service, excellent knowledge and good value for money.
8 months ago
Sikandar Jameel
Very helpful good service
2 months ago
Brandon Shadden
Good service good price
6 months ago
Dennis Hamilton
This motor shop offers an extremely high level of service at prices which are much more competitive than mainstream Mercedes Benz dealers. Staffed by fully trained technicians there is no worry about the technical standards they work to. I cannot recommend MB Automotive highly enough.
5 months ago
Harrison Marks
Excellent service, and grear value for your money. And if you're in for a relatively quick job.......there's an absolutely brilliant cafe just across the road. Keep smiling ????????️‍????????????️‍????
3 weeks ago
Doreida Flores
Was in for DPF clean and was told on collection that the DPF engine management sign may come back. It came back on straight the way. Booked into another garage for scan and they replaced sensor but DPF fault remaining. Booked into Mercedes and they updated software and there service center said DPF is still blocked. Otherwise they looked professional but things is a service center that says the engine management light may reappear doesn't seem like they give you much hope in successful repair. Hi there just to update 10 July 2020 we had this resolved by another garage all they did I forced a DPF regeneration and that resolved it. It was at your garage with the mercedes Van with your company logo. Our car was c class mercedes. Sorry to leave a negative review but that's what reviews are there for for clients to leave honest reviews nothing personal my friend. As you have such good and reply tor review I will give you two Star more some mentioned you do seem like a really nice person I just left a review was not personal sir.
10 months ago
Tina Rutledge
I would highly recommend.
7 months ago
Andres Lopez
Always better than main Mercedes dealers, they always solved my problems, and price reasonable
1 month ago
Shaun Sweeting
5 Stars for their expertise and experience in sorting out an intermitant problem on my E220,
11 months ago
Vernon Martin
Excellent experience could not fault the service
11 months ago
Jones Savannah
Great service.
9 months ago
NALGUSTO ALVES
Brilliant service. Edd's done a fantastic job on the car and it drives like new many thanks.
3 months ago
Andrea Merrill
Great service and people massive price difference between these guys and Mercedes main dealer would highly recommend
1 month ago
Stephanie Bono
I have used M.B. Automotive since I purchased used CLC 18 months ago. I am told that I tend to me a little quick to criticize, but in this case I cannot speak highly enough of Ed, Bob & Matt & their colleagues. They are a dedicated, experienced & fully qualified team who I have total confidence in & who I trust implicitly. I love my car and feel totally confident taking my car to them even though I live 15 miles away. Highly recommended.
5 months ago
Robert Nevin
Used garage for first time to service my E350 AMG They did an epic job and staff were professional and very helpful and went through everything with me. I would now only use this place to service or replace my Mercedes. Thank you Jay
2 months ago
Ahmet Can
Great experience and excellent value. Highly recommend.
11 months ago
Sheryl Allen
Would highly recommend this place, good service good prices
1 month ago
Renee Armstrong
Another 5 star review. Really knowledgable and skilled staff. Decent price and excellent workmanship. I'll certainly be trusting them with my 260E for the foreseeable...
5 months ago
Frank Barracco
MB Automotive did a gearbox service on my slk, couldn’t be happier with the service given the work was carried out quickly and with care, and at a good price compared to going to my usual garage or merc themselves. Highly recommend these guys and will use again in the future
1 month ago
Melanie Lawrence
I have used MB Automotive for several years now and I have always had great service. They are very knowledgeable and have identified any faults swiftly. In a world where most garages would rather just bolt new bits on I have been pleasantly surprised to find that they have rather repaired issues professionally, this has saved me significantly in replacing both an egr valve which they cleaned serviced and replaced and a rear light where they had a modification. Thankyou for your service and looking after me, thanks to you my next car will be another MB.
2 months ago
Claire Nguyen
Friendly and better value than MB
1 month ago
Dorothy Cote
Just used MB automotive for my SL500 service for the first time. Will definitely be using them again excellent customer service, very friendly and informative. Thanks see you again Shell and John South Derbyshire
7 months ago
Heidi Furrow
Pheasant knocked cruise radar out of position, MB main steelers couldn't spare me any time to reset for a week. Wanted a fix before holiday. Cold called MBA, squeezed me in next day and reset at reasonable price.
11 months ago
Terri Mateo
Superb place to take your MB. Very trustworthy and knowledgeable. would always take my Merc here instead of main dealers.. prices and service second to none.
6 months ago
George Nicholas
Great service as always
11 months ago
Ray B
Honest, friendly, efficient service. I decided to get another Mercedes just so I could continue to use them. No garage compares to them!
2 months ago
Yeliz Bilgi
Mercedes specialist, half the price of main dealer.
3 weeks ago
Douglas Morgan
The MB team are super. For 9 years and 100,000 miles I have had nothing less than first-class service and friendly, helpful advice.
1 month ago
David Ross
Thanks MB a team you can trust 100%,I have a 2002 SL500 that failed it’s MOT on the front struts bottom ball joints,MB saved me thousands on main dealer prices.They overhauled the car whilst they had it and what a difference now.
1 month ago
D Perez
Ed and the team are very helpful. You know they have years of training and expert experience. They are also able to look after you aging mercedes , making sure it keeps running at its best. I really recomend MB Automotive if you are a MB owner
11 months ago
Deruginizscp
Professional garage for merc.Really knowledgeable people.Those guys know what they doing.Really appreciate help and all advises.Hightly recommended.
2 months ago
Jouni Lehtola
Very experienced and professional service
1 month ago
Airianne Hatt
Specialist in handling all sorts of problems of M. Benz with excellent service provided by highly professional staff. Very impressive!
11 months ago
Tina Walter
Top guys...not a lot these don't know about MB...reasonable price too.
7 months ago
Steven Spurgeon
Wonderful service, great people, good keen prices. Highly recommended.
3 months ago
JM P
Had a problem with my engine light coming on. Had it reset by someone who’s scanner kept reporting the occupancy seat sensor was faulty. However, I booked it in here at MB Automotive and the Star scanner (which all Mercedes garages should have) said all I needed was a software update. MB Automotive did all of this for less than £60. So from now on they will be looking after my Merc.
3 months ago
Troy Robertson
Good place for merc service. Very reasonable and helpful and offer excellent advice.
11 months ago
dipal patel
Cheap and best service for Mercedes in the Leicestershire ....very experienced engineers...
3 months ago
Naman Jadaun
Very professional, friendly service. Would happily recommend.
5 months ago

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