Carsa

The whole process of buying a car through Carsa was great. I dealt with Izzy, Jamie and Ryan throughout the different stages of the process, who were all extremely helpful and you could tell the car had been cleaned thoroughly before the test drive. It was a very busy day for them when we were there but the staff were all very polite and informative and made the process as quick and seamless as possible.

Buying a new car wasn't something we wanted to do, but having trawled the internet we came across Carsa with what appeared could be the car we were looking for... Although fairly late in the evening, we received a response back within a few minutes that someone would call us back in the morning. In the morning we spoke to Tom (in their Southampton branch) who booked us a test drive a couple of days later (and we paid a refundable reservation charge, so as not to get pipped at the post...) On arrival, we were greeted instantly (considering it was a busy Saturday lunchtime, no mean feat) and shown to the car where it was internally "fumigated" for a couple of minutes (part of their anti-Covid measures). However, it was the condition of the car that was remarkable - For a 4 year old car and 30k miles I couldn't see a single mark on the exterior of the car, the inside of the car was spotless and the engine bay looked as though it had just rolled off the production line. After an unattended test drive, we decided to buy the car. There was a short 5 min wait, but the coffee was very welcome and we were then led into the office to have a zoom call to go through any other queries, the logistics and payment etc. The operative (Lee) was again very friendly and efficient and we were able to pretty much rattle through the admin, even being able to get a confirmed delivery date sorted during the call. Considering that we initially really didn't want to have buy a car at all, I have to say the whole experience of all the staff we met was extremely pleasurable, which made parting with the money feel not so bad after all! We obviously hope we don't need to buy another new car for a good many years(!), but as/when we do, we'll certainly be visiting Carsa again and we heartily recommend them to anyone who's in the market to buy a quality, competitively priced car in extremely good condition. The only thing that we can think of that would have been better (although we then wouldn't have met the friendly staff at Southampton) is if Carsa had a branch closer to Bath! However, given the excellent customer-focused service of all staff, I'm sure that will come...

First experience of buying a car online, including trade in. Excellent service from beginning to end. Easy smooth transaction. Very helpful sales team and delivery guy. Car arrived in spotless condition. . Would have no hesitation in purchasing from Carsa again.

I had a very great experience with CARSA. Matt Cleaver and Kelly from the customer service they have been very helpful. Explain me every single detail of the process. It has been easier to buy a car from them that buy a new phone. Great company!

Excellent service from all involved in the sale especially Ellie. And when had problem with spare key no issue getting it recoded to car. Sent invoice around 4pm and it was paid same day! Highly reccomend

Couldn’t recommend Carsa enough, the process was quick and simple made easier by the staff. The car had clearly been cleaned before hand to a really high standard. 10/10

Excellent customer service at this difficult time. Both Ellie and Lee were very helpful in putting systems in place so that the purchase could proceed.

100% recommended dealership! Fantastic service provided by Matt and Jamie throughout. Top quality car at a very reasonable price. 5 stars all the way. Thanks guys!

We were interested in a car from Carsa so I gave them a call. My call was answered by a smashing chap called Matt, who couldn’t have been more helpful. We had a car we wanted to p/x, which Carsa have an excellent set up where you take the photos they want and they give you a valuation speedily using these. As it stands, we’ve put a deposit down, agreed a value for our car, and are looking forward to picking up our new car in the next few days. I hope the rest of the experience is as positive, as thus far, Matt and Carsa have been epic. Thank you.

Kelly has been amazing right from the beginning. Such a pleasure to speak to. Thank you

Just bought a car from this company . The car was absolutely superb in great condition , and the customer care was brilliant . I would recommend this company for anyone looking to buy a car . Thank you to Lee and Robert .

Faultless experience. Purchased a car with a main dealer history at a better price than any local garages. Car was exactly as described, almost perfect at 3 years old! Delivery was brilliant and by a friendly local Welshman. Izzy in the sales team was also friendly and knowledgable about the car I wanted. No upselling and no sales patter that everyone’s heard before. After sales handled by Matt, invoice broken down and details of where to transfer the balance. Checked in when the car was delivered and gave the details for road tax etc. Couldn’t recommend them more.

Just brought a car from Carsa. Really good experience, abit nervous buying and part exchanging my old car in these covid times but they put my mind at rest and I pick my New car up next week. Something to look forward to!! How exciting. Thanks for helping me. Would definitely recommend.

Had a very good experience with Andy showing us a car , Lee on the phone and eventually face time ( covid 19 ) telling us about a car and then matt on the phone and email to do the deal. We'll done to all the team.

I will definitely deal with this company again. Lee was brilliant and I have purchased a car with such ease and no pressure. Great experience and an enjoyable one. Thanks again.

Had a really good experience buying from Carsa this week. I was a bit nervous looking for a new car in a lockdown but Carsa made the whole process so easy. The whole team were all really knowledgeable and friendly and helped me choose the right car for me. The contactless handover was straightforward and best of all, I've got a lovely car that I'm really happy with at a sensible price. Highly recommend.

Yes nice helpful and friendly experience no brought a car like this before,

I have recently bought a car from this company!! What a great service that they provide. Helpful from start to end of the sale. Went above and beyond to help out where possible and delivered my new car to my house. Andy went through everything on the car with me and nothing was too much trouble. All of the staff are really friendly and they want to help you find your dream car. Not the usual sales pressure! Highly recommend using this company. Great communication throughout. I am over the moon with my car! Thanks Carsa!!

Great friendly service. Polite knowledgeable and didn't push you into decisions. Test drive on your own and given plenty of time to look around the vehicle.

They blocked the road with a car transporter on a busy Wenesday morning. Causing traffic to back up to Tesco roundabout.

Carsa !!! our experience with this dealership hardly warrants 1 star. but its close!! My initial impressions was that this was a reputable dealer, sales staff all friendly and efficient. All vehicles undergo comprehensive checks prior to selling Unfortunately we bought a car that was faulty from day one.. We picked up a car on a Saturday(date) click and collect as all the sale was completed over the phone and via email. · The car was presented very well, looked nice,howevere, on the way home my wife complained had only cold air from the AC and the infotainment system was intermittent . · Carsa asked us to take it somewhere local for diagnostics (which they paid for) The diagnostics identified issues with the water pump, possibly ac matrix and radiator. Carsa did offer to repair the car, it but we had totally lost faith in them and would not trust the car! Thankfully in the first 30 days you are entitled to a 30-day right to reject under the Consumer Rights Act if the car is unfit for purpose, of unsatisfactory quality or not as described. You can ask for a repair or replacement, but you're not obliged to accept one and can insist on a full refund, which the dealer will be legally obliged to give. Carsa were more than happy to refund us but held back our deposit until we returned the paperwork Really disappointing experience. Lost half a day picking the car up! My wife is totally stressed out! We are also down a tank of fuel and have to start the car search all over again! Buyer beware (skoda octavia)

Expectional team at carsa, made it so simple to buy, collect and walk you through the whole process. The bmw is amazing! Thankyou all for the great service, would definitely recommend. Thanks again!

Great service and easy way to buy a car

Outstanding experience from the first call to driving away- thank you. Delighted to have just collected a very competitively priced Infiniti Q30 from Carsa in Southampton. The car was immaculately presented, COVID fogged and the part exchange process was thorough and very fair. The sales team contacted me as soon as I enquired on line. The website had great information. The trade in app also worked well. The handover and contactless paperwork was done over zoom and was very straightforward. Thanks again - wish Carsa every success...

Relaxed experience.

A pleasure to deal with, the way car buying should be.

Very friendly Joe and Russell gave me all the information I needed for a car which I wanted for a long time

Brilliant