The London General Practice
Medical clinic The London General Practice, 114A Harley St, London W1G 7JL, United Kingdom:
37 reviews
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Address: 114A Harley St, London W1G 7JL, United Kingdom
Website: thelondongeneralpractice.com
Phone number: +44 20 7935 1000
GPS coordinates
Latitude: 51.5219634Longitude: -0.1471361
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reviews
Elsa Hernandez
Great experience as a business customer. Well priced and was always on hand to help out even during unfashionable hours at the weekend!! Always a pleasure
1 month ago
stephan karch
Excellent! I see Dr. Catrin Bevan and she has been so thorough and attuned to my particular health needs and history. She has referred me to excellent specialists when needed.
1 month ago
Pat Clancy
I will give them five stars out of fairness, but I couldn't tell you what this practice is like as I couldn't even get onto their website to get any details. Waste of time in my honest opinion. They have the WORLDS SLOWEST WEBSITE. After 15 minutes the first page still hasn't even loaded from Google.
5 months ago
Maxwell Collins
I used to be a loyal client at the practice, been going there for five years. Prior to COVID all was fine, they were one of the best around. Since COVID came around they’ve refused to answer phone calls and diverted all phone calls to an external call centre making the process of booking appointments a complete nightmare.
To add to this, after I went to the practice towards the end of last year we’ve experienced problems with their finance department. Recently they’ve reached out saying an invoice was unpaid for the visits at the end of last year, reaching out with a no caller ID number and leaving a number that they refuse to answer. Emailed the practice with proof of payment with credit card statements but was met with radio silence. I get the same phone call today again with no caller ID asking me to get in touch with the same unpaid invoice that I did already pay as shown by card statements that I emailed previously, leaving a number that they again refuse to answer. This incredible drop in standards is alarming and will no doubt drive more patients like us away from the practice.
1 month ago
Jen Antonellis
Anything but hassle-free. Managed to book and pay in full for a Covid test easily for the same day with a next day result promised. Should have known it wouldn’t be that easy. Never received a confirmation or a receipt despite repeated requests. Doctor didn’t call for the consultation at the appointed time had to chase repeatedly before getting a call back - ok fine they’re busy but would I have heard anything if I had not chased?. The couriered test actually arrived quickly and was sent back. Now it’s past 9pm the next day and no result.
Edit
Ok so the NHS has fallen down and they are crazy busy. Did eventually get through and get an answer. Not their fault with backlogs. I shall sheepishly increase the stars because while it was stressful we did get a result in the end. Whew!
9 months ago
Brian Deel
Booked a covid test. I cannot do the trip anymore, But took a while to cancel, had to call several times for 5 days in a row. They always say they will call back.
At the end they replied my email to cancel. Better use email I guess.
I am not fussy about the lead time for a refund, but a simple acknowledgement would be enough. I don't blame the employees, but likely they are understaffed, they told me they had a big backlog and the refund happened at night on Friday.
Charging 300 for a test, they could invest a bit more on staff.
6 months ago
tofan khan
Doctor Rai and Nurse Lucy’s wonderful bedside manner made an anxious appointment totally stress free - many thanks. Highly recommended.
4 months ago
hannah childers
This is a total rip-off I am only giving 2 Stars as the doctor is OKish however the business model that drives this is misleading. The operator tells you that there is a charge of £400 then when the doctor calls he mentions that it is £500...however the trick and where they have been not explicit about it clear and perhaps intentionally misleading is that they don't charge per visit + travel. The rate is applied from when the doctor leaves the surgery to when he comes back from your home visit.
A visit of 1hr cost me £1,000+ as they have added the travel time and any intervention they did. So the doctor travelling time where he is not really in consultation with the patient face to face is the same as when he is! (So technically the time he spends waiting for Uber and talking to Uber driver is charged as a medical consultation with the patient!)
Doctor does not give you prescription or even knows how to write a medical report, to explain the situation and what he has actually dome however knows well how to use the Credit Card machine which he brings with him.
PLEASE AVOID AT ALL COST. WHAT A WASTE OF MONEY! THEY ARE NOT PROFESSIONAL AND VERY MUCH MISLEADING. 1HR+ VISIT COST ME ALMOST £1,000 AND END UP GOING TO A&E STRAIGHT AFTERWARDS.
I totally disagree. The quoted visit cost by the operater was £400, and even when the doctor called he quoted a different price which was £500, which I have also accepted. BUT WHAT YOU HAVE NOT TOLD ME THAT YOU CHARGE FOR TRAVEL TIME FROM AND TO YOUR OFFICE SO I ENDED UP PAYING £1000 WHICH IS DOUBLE THE PRICE QUOTED.
3 months ago
Pinki Lachhwani
Please DO NOT use this practice! COMPLETELY UNPROFESSIONAL! As a medical health professional myself (I am a Dental Surgeon) I cannot state how poor the customer service is! I was booked to fly on business to Dubai for an important meeting and paid £295 for a COVID PCR test which was promised to be returned within 24 hours. A month later I STILL have not received any results from the practice despite chasing them up on the phone SIX times prior to boarding my flight. In the end I had to have a COVID test done at Dubai airport and had to quarantine for 24 hours till I received my results. Due to this I had to reschedule my business meeting which caused a massive amount of stress and anxiety. I have sent a number of emails to the practice regarding my complaint and I have yet to receive ANY response. This is by far and away the worst service I've ever received from any type of medical practice and I advise anyone thinking of using the service to look elsewhere.
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Update
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After numerous failed attempts to contact the practice manager to get a resolution to my problem, I was eventually told that I had an issue with my email address when this was completely incorrect and the correct email address was indeed given at time of registration. Despite this, the matter is still outstanding and I am STILL awaiting a satisfactory resolution to my complaint. I have still not been contacted by the practice manager despite reassurances that I would be. The practice manager has accepted that although there may have been an issue with emailing me my results, the reception staff should have realised this and emailed my results to an alternative email address and this would have saved a lot of stress! I called on SIX separate occasions on the day of my flight and spoke to a number of reception staff and none of them thought of re-emailing me the results whilst I was on the phone to them. Rather, they continually dismissed me and told me I would be contacted by a member of staff at their earliest convenience. This is downright poor customer service and resulted in me missing an important business meeting because I had to isolate on my arrival in Dubai until I received my Covid test result which was conducted at the airport.
3 months ago
Catina Batts
I have wonderful experience at The London General Practice. They have a fantastic team consisting of wonderful doctors and receptionists who are very professional and always patient. It is truly great to have such an organisation of top quality which the patient could rely on at this special time period.
7 months ago
Alexander McQuaid
Amazing doctor Paul I believe got us both in fast for our covid test with quick results. Very professional practice felt very safe and assured. Thanks again
8 months ago
Joel Tejada
Fab fab fab! Helga was such a relief to find. We had almost 20 people to test spread out all over london with different schedules and Helga delivered top service. We had results with 24 hrs and could not have asked for a better experience. Will definitely be using their services again! Highly recommend!
7 months ago
idris Rehimli
Most impressed by the professionalism and responsiveness of the LGP, particularly when getting a COVID 19 test recently. My family and I have been incredibly well looked after by doctors Catrin Bevan and Sanjay Mehta and would thoroughly recommend for value and medical care. Very happy.
4 months ago
Ryan Manuel
Absolutely the worst clinic experience EVER!!! This clinic was selected as our company’s partnered supplier for employees’ Covid-19 test, but I have to say that we are extremely disappointed with their service, I wrote a complaint letter to them and heard nothing from them. It looks like they don’t care at all, alright then, I will have to write my feedback here and hopefully more people can see this.
Firstly They promised to provide some sort of VIP door-to-door service, we all thought it would a cooperating trustworthy driver plus a professional clinic staff to do the on-site sample collection etc… but it turned out that they just booked an Addison Lee man & van service, and this not the worst part, then I contacted Addison Lee and found out and the actual charge of this courier job was 128.88 GBP, BUT THIS CLINIC CHARGED US 410 GBP.
Secondly they sent incorrect test kit. As a professional clinic, we thought all the testing kits should be handled with extra care, but they don’t do so. We booked the service for three people, but one of the test kits’ label had the wrong name, which made this person's sample unacceptable by the lab, plus we had to do lots of communication calls and spent all day dealing with this issue, lots of hassles for us. In the same way, if we received the wrong package, there must be another customer somewhere else who also received the wrong package, which has affected two customers’ tests. May I ask, what if there is an emergency or a passenger who needs to travel next day? The delay could cause serious outcomes, but again, I guess they don’t really care.
6 months ago
veronica Taylor
I have visited the Practice on many occasions now and always found the doctors and staff to be friendly and reassuring. The practice is very clean and modern in a lovely building just off Harley Street. I would highly recommend the team.
11 months ago
Joe Wesling
Booked in and seen quickly by Dr Bennett for a Covid test to allow me to fly home. I had the test Friday morning and results by noon on Saturday. They're not the cheapest to offer the service but you get what you pay for and I couldn't be happier with the experience from my first call to getting the results...highly recommended.
9 months ago
Oliver Edwards
Avoid. I've been calling all week to get a receipt for the scandalously over-priced service this clinic provides. I'm constantly assured it will be sorted and it never is. Dismal customer service. You get what you pay for? Not here you don't
8 months ago
Michael Barnes
AVOID THIS PLACE. I needed a test in order to fly. They knew the time and day of my flight but despite this booked me in for a time which meant that the test wouldn't be within the 72 hours. They did this deliberately so that they could try and extract money from me when trying to change/cancel it. Now they are simply ignoring me.
Appalling.
1 month ago
Michael Burley
I tried calling to book an in person COVID test, admittedly with short notice, but their website advertises 24-7 service etc and I live in the neighbourhood. Reception couldn't tell me availability, took my details and said I would get a call. After a few hours of no updates I called back again, same thing. I called a third time, same thing. Never heard from them, besides some general "thanks for calling" form emails that seemed to say I should keep calling. Thankfully I got a test elsewhere.
How can Reception not know availability? And if there's no availability, why not just say so? It was a waste of my time.
8 months ago
Sterling Wall
Do not come to this clinic.
Awful service
If possible I’d give ZERO star to this clinic
Paid 315 pounds for PCR test and then demanded a refund but they didn’t give any response even though I’ve been calling them and emailing them so many times
6 months ago
Alistair Randall
Great clinic, seen last minute by Dr Bennett for Covid test so I could travel home, had result that day...very pleased
8 months ago
Ibrahim
Absolutely first rate service and they delivered what was required very discreetly in a timely manner. Thanks!
7 months ago
Elizabeth Lida
Very very poor service from start to finish. Avoid using this clinic if you value your time and sanity.
8 months ago
Chasity Tate
Avoid at all cost. They never call you back when promised and never respond to emails either. I have been waiting for a long time for my refund and now I can't reach them via telephone as well.
7 months ago
Mary Trahan
Travel requirements included a COVID-19 PCR test result within a predetermined number of hours before boarding.
I searched for test centers and found them via Google. My criteria included a verified healthcare establishment with years of experience, within one hour from home, available over the weekend, good CQC rating and good Google reviews.
With a limited number of hours between test and flight dates I could not afford to take risks on unverifiable remote services.
My shortlist had only 2 names/offices as these were the only ones that met all my criteria. I emailed and called both.
The London General Practice was the only one to answer plus reply my email.
The staff who received my call took some details and informed me of the price which I had already seen during my search. The price seemed expensive (to me) but considering my circumstances, worth the assurances of a good GP office.
My call was transferred to the doctor on duty. He was seeing a patient but called back confirming the appointment that morning. The MD also replied my email which I thought was a nice touch.
I received a warm welcome at the front desk. I must say it felt refreshing that I was let in to the building BEFORE being asked if I had an appointment. My temperature was taken. I filled the necessary paperwork while seated. One could immediately notice the office is maintained with meticulous care.
The doctor came to get me after a few minutes and he took my samples in one of the offices. He said I was just in time for the lab/testing center cut-off and I might receive the results that afternoon or the next day. The doctor made sure to confirm the day and time of my flight which I thought was very important. I made payment to the pleasant accounting staff and went home.
Received result (GP certificate and pathology report) via email in the afternoon of same day! One source of travel headache solved in less than half a day. Absolutely brilliant feeling.
The service delivery for the COVID-19 PCR test at The London General Practice was excellent. The only thing I would change is the price. Maybe that explains the absence of a crowd at their office. Nevertheless, I immediately called some colleagues who would want the assurances of a smooth and "stress-less" COVID-19 PCR test.
The following day (today), the MD emailed requesting a Google review. I said yes. Obviously.
8 months ago
Jana Gillham
Attempted to get my partner a scan and a blood test. We work U.S. hours so a private GP was our option, very rudely hung up on. I'm going back to Harley/St Johns wood.
Non.
11 months ago
Robert Likes
Absolutely brilliant service I needed the PCR test as I was travelling in an emergency and this clinic was great the Dr tried her atmost best for me to get the certificate in time for me to fly.
9 months ago
ahmed dinari
Very convenient clinic but on the expensive side. Quick turnaround for a Covid test.
9 months ago
Sean Brown
AVOID this place! Had a COVID19 test and paid £315 for a test that i expected to be administered by a professional doctor. complete waste of money. like someone else said, you might as well go to a drive through. these people are a bunch of con artists!
5 months ago
Charles Hobbs
AVOID and BEWARE - Had a COVID-19 PCR test at this clinic. Paid £315 for a test that they said would be administered by a doctor. Was booked with a Dr. Bennett who was rude from the moment I got in - very unfriendly. And it turns out, you have to do the test yourself! You're better off going through one of the drive-thru. You do it yourself but it's free. Or ordering the test online and watching a you tube video. Will save you alot of money and disappointment
11 months ago
wayne Jacobs
£315 for a covid test. Given the despair out there and help people need during this unprecedented time, this clinic should be ashamed of themselves. May you be judged accordingly as a healthcare provider.
8 months ago
Richard Labone
not cheap - however a fast, efficient in home call out at 4am by a professional and pleasant doctor who comes equipped with testing kits and provides diagnosis, medication and relief within 30mins is worth every penny. .
2 months ago
Romero Stancle
Avoid speaking to Karla, she has too much attitude on the phone and is extremely unprofessional. Considering the amount of business I throw their way, you'd expect a better service. The woman literally sighed on the phone when I asked her to send me a quote for me to create a purchase order for. I would not recommend this company if you plan on doing repeat business.
Good luck!
4 months ago
nancy pamnani
Very processional..... happy to go back.....
1 month ago
Christopher Dysart
Excellent service, very discreet and professional. Can be expensive but you get what you pay for.
11 months ago
Ross Smith
Highly professional practice with friendly helpful staff
11 months ago
Jeannine DuBois
avoid
9 months ago
