V12 Sports and Classics Hinckley
Used car dealer V12 Sports and Classics Hinckley, 23 Harrowbrook Rd, Hinckley LE10 3DJ, United Kingdom:
230 reviews
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Address: 23 Harrowbrook Rd, Hinckley LE10 3DJ, United Kingdom
Website: v12sportsandclassics.co.uk
Phone number: +44 1455 246086
GPS coordinates
Latitude: 52.5364659Longitude: -1.4101047
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reviews
Haagse Gamers
I have purchased my car from them. They has misspelled my name on the invoice. I have informed them to change my name they never get back to me. They are telling me we will do today, tomorrow. How unprofessional they are there team don't communicate with each other. When I went there to collect my car staff was rude he wasn't interested. No matter how much I write about them it will still not be enough.
Before I went there they told we will make sure your insurance get done on the time of collection but when I went there staff member told me insurance is not done. Customers are paying money so please change your quality standards.
2 months ago
Heather Marie
I have only positive things to say about my experience at V12! I was fortunate to have Patryk who was professional, friendly and extremely knowledgeable about the car I wanted to buy. I traded my car in and Patryk ensured I was given good price with some brilliant extras included in with my sale. The car I bought is fantastic! Great pricing by V12 meant I was able to get the car I wanted plus a 2 year guarantee. I will definitely return to buy another car and I hope Patryk will still be there when I do. Thank you!!!!! Jodi.
1 month ago
Donovan R
We had a lovely experience with Conor, he was really kind and helpful. The whole experience led to us purchasing a lovely car that I could not be more than happy with. I’ll definitely be coming back in the future. Highly recommend this dealership for its good car prices and excellent service. Thank you Conor once again.
5 months ago
Sylvan Knight
I’d like to start by saying these guys are by far the best dealers I have ever been to.
From the moment I called to enquire about the car I wanted to purchase I spoke to Ella who was extremely helpful and gave me the confidence to head up to Hinckley from London.
We arrived 15minutes to 6pm just before they were closing due to traffic and Mike (Michael) was more than happy to stay behind to see us through. This gentleman was a superstar! He answered the million and one questions I had. I didn’t feel rushed at any point. But things were moving along very swiftly.
The manager was also amazing and took really good care of us.
This biggest and best highlight of my experience with V12 and Classics and what would make me recommend others including my own family has to be the after sales.
There was a view issues with the vehicle and Alan from after sales helped all the way through without any hesitation leaving me feeling like a very satisfied customer.
Thank you everyone at V12 and Classics for the great service you provided me!!!!
5 months ago
Michael Mccourt
Patryk K was very professional and helpful with all our requirements in the purchase of our vehicle. Also Neil was extremely informative of all the hand over details.
Bob in the finance team was quick and efficient in dealing with our requirements.
I would highly recommend V12 Soorts & Classics when you are considering purchasing a vehicle
11 months ago
Don palihena
Brought an Audi A4 today at this dealership. Great experience and customer service throughout the day. Oliver was in charge of sorting everything out for us. What an asset to the team, friendly, helpful and knowledgeable. Felt very comfortable and to be honest we went ahead with the car partly due to his service and of course the competitive price!! Recommend this dealership!! They have a good selection of cars, which are in excellent condition.
4 months ago
Miki Ram
Amazing staff
Huge thanks to Oliver and Louis, both very helpful and patience, while guiding me through the whole process.
Would definitely recommend!
11 months ago
Eric Swenson
Bought Ford Focus '14. They tried to give me a car with a flat battery which they had just jump started. Had to take it back and they gave me a new battery. They also said they'd given it a service but I know from the colour of the oil that they hadn't changed the oil. Found out that the heated front windscreen doesn't work even though the button lights up. Also found the air con has a leak so doesn't work very well even though that light goes on. Also looks like there is an intermittent problem with the clutch which needs taking out to diagnose. Probably needs a new clutch. All in all a pretty naff car even though it looked all ok and the AA inspection says it's all fine. And the standard warranty they give is only up to £300 . Wouldn't buy from them again.
11 months ago
Ronnie Jones
Poor customer service. Wasted 3 hours waiting for car to be available and pulled out for test drive. Passed around different members of staff. Looking at Trustpilot reviews maybe I've had a lucky escape as they seem to have poor after sales care. Still didn't get to test drive car so walked away never to return. Shocking company! No customer service. Totally disinterested in me wanting to buy from them.
5 months ago
Josh Roddy
We were very disappointed. Promised a test drive but because we weren't going to buy the car within the next 7 days we couldn't have a test drive? And even if we were then only 1 person could test drive it? Even though my whole family has already sat in the car as advised by the receptionist? Very disappointed.
1 month ago
Carmen Greer
Bought my last car here. I'd heard mixed reviews but they had the car I was looking for.
Price, customer service, and buying process all seemless...no issues at this point. However....as I drove the vehicle home an oil warning light came on. It was still there early next morning so i called V12 Hinckley expecting them to say 'sure just pop the car back, we'll sort it's, but oh no!! I had to have this issues looked at through the 3 months warranty they issues with the car, as they don't have their own repair department (I was told). What a pain for such a small glitch I thought but had no choice. So took car to have a diagnostics check and the report showed the engine oil had been significantly over filled by up to 2 litres more than the maximum recommended for my car! I paid for test and remedial work and submitted my claim. Six weeks later and I'm still waiting for claim settlement. AA warranty informed me V12 aren't replying to their communications. So no, I'm not very impressed with the quality of After Sales care.
3 months ago
Cerji Colvin
V12 offer a fantastic range of quality vehicles in excellent condition and fully AA checked.
As these are COVID times the team have adapted and offer an appointment based service to prevent social distancing problems on site.
Sales man Oliver Shorrock was available at the appointed time and very enthusiastic about the job he was doing and also very knowledgeable about the cars on offer. The transaction was smooth all round largely thanks to Ollie being proactive with preparation of paperwork and preparing the car for collection. Really pleased with my 2017 Audi A6!!!
1 month ago
Don Berns
A really good and quick service. Would recommend. However what they offered for my old car was an a absolute joke. We buy any car offered £2000. I got offered £1000. Ended up getting £1529 but had to buy a AA warranty package and a Diamondbrite paint covering which totalled £828 so ended up no better off. I felt pressured to buy the two extra packages so that I felt compensated for my old car after receiving such a low offer. I felt backed into a corner after a 3hr drive. MOT was completed a month earlier which passed With no problems. They pointed out faults which were not picked up on the MOT. Advice for people looking part exchange. Have your car fully checked over before you ask for a part exchange for reassurance.
4 months ago
Joe Meyer
Very pleased with the service i received today choosing my new car by a man named Oliver. He was very helpful and professional. All paperwork and handover was done in a reasonable time and i was able to leave with my new car the same morning! Thank you so much, definitely would recommend, 5* for customer service.
5 months ago
joe codispot
Oliver was brilliant and friendly, made us feel very welcome, had all the information we needed to hear and was very understanding with our concerns.
Only one issue
We booked an appointment for 10am and was waiting around for 25 minutes for the car to arrive, Oliver apologised for the waiting time and had a good experience with him.
Would recommend to others!
5 months ago
Machteld Colombier
I have been buying cars form v12 for the past 5 years and they never let me down. However, my recent purchase experience was really bad. The salesperson was unhelpful and provided me with the wrong information also forced me to buy the products which I didn't want to. When I told him in nit interested he the. True and around and told me I have to pay £50 extra if I don't buy a certain product. He was very rude and unprofessional.
3 months ago
Daknow Diadem
Luke Briggs provided an excellent service from V12 and organised a fantastic car at the price I wanted to pay. He answered all my queries and a thorough knowledge of the cars he showed me. He was upfront with the pricing and so there were no hidden or unexplained costs and he showed great courtesy to me throughout the sale. He was exactly what I was hoping to find, a genuine chap, genial in nature and highly professional. The car is fantastic and I would not hesitate to use this company again.
9 months ago
Frank xu
Very good service but need to explain to people how long the process will take also would be handy for drinks machine that works or supply water as 2 to four hours is a long time wait around but over the moon with my new car that is the only reason I've give you 4 stars instead of 5
3 months ago
Curtis Phillips
We dealt with Oliver for the purchase of our new car. He was friendly and professional right from the word go. Great customer service and made the whole experience enjoyable and hassle free. Thank you and we love our new car.
7 months ago
Steven Palomino
Oliver was really helpful and friendly, made the experience really stress free. Especially as it was the first time buying a car! Extra helpful by running back to the car to find service history which added relief to both me and my partner! Thank you so much for a great experience!
5 months ago
Patrick Morris
I recently bought a Mercedes from V12 Sports and Classics with the help from the sales team, in particular Oliver Sharrock.
I travelled a long way to the V12 garage and the Sales team, in particular Oliver were very attentive to my queries. I test drove the car and Oliver was able to answer all the questions that I had, not only about the car but also in regards to the sales process.
Oliver went above and beyond to make me and my family feel welcome and I was able to drive away with my dream car without any problems. I would recommend V12 to all friends and family, not only for the amazing cars on offer but also the friendly team, especially Oliver (and Darren :D).
Thanks guys!
9 months ago
Donovan R
Brought a car with Oliver today. Was extremely helpful and made us feel welcome and in charge the whole way. He explained every aspect of the deal every step of the way and made me feel very comfortable throughout. I would recommend using this service, cars are very cheap too.
7 months ago
Gretchen Licata
Sorted finance out myself, so made life easy when i went to see a car i liked, Oliver Shorrock dealt with me, very easy to talk to knew what he was doing no messing about, friendly genuine and a decent lad, he let me test drive the car by myself so no added pressure, helped me with p/xing to get me abit more, all sorted, i went to see the car Saturday afternoon and took delivery Monday afternoon, so far very happy
3 weeks ago
Roshan Karki
After buying 2 cars from V12 sport and…
After buying 2 cars from V12 sport and classics in Hinkley
1) bad customer service rude staff
2) aggressive sales tactics
3) service history always incorrect on several car i looked at
4) car description and damaged never accurate
5) Leave you standing around even when you have a appointment
6) Aftersales useless, God help you if ever you run into a problem with a car you brought, they give you excuses and extremely difficult to get a hold off.
7) Once they have secured a sale they don't care about you.
8) Car's are expensive now you don't save any money, now they give you worthless AA and warranty, AA will not fix anything extremely difficult to make a claim, they use the excuse ware are tare on everything.
2 months ago
Grace Collins
AWFUL!!! Paid a 'fully refundable' deposit to hold the car - we decided against the purchase but impossible to get the deposit back... phones not answered (just ringing out for 15 minutes), emails 'undelivered' untrustworthy company. DO NOT USE!
1 month ago
shirley hill
I brought my car from here today and Oliver was incredible, very helpful and very enthusiastic.
He couldn’t do enough for us.
Got a beautiful car at an amazing price. Would defiantly buy a car from here in the future and recommend all my friends and family when they are looking for a car.
4 months ago
Yasmin Andrade
Update
Thankyou I was contacted by your sales team and have now received the charger cable .
Thankyou
7 months ago
JK EMAIL
Bought my car from V12 Hinckley a month ago, a few days later I reported problem that’s there is a water leak. Was sent to two different garages problem still not solved. After sales team is total opposite of sales team so rude and unprofessional. I commented on Facebook twice v12 kept deleting it(no wonder page looks all positive feedback). Bought three family cars in past year but never again!!
1 month ago
Andrea Black
Great experience. Staff are very helpful. Explained everything thoroughly. Top shelf.
8 months ago
Anita Monaghan
Disappointed
My Husband bought a BMW 2 series on 15/04/21 which had gearbox failure on 30/04/2021 it is now 8 weeks later with still no sign of fix date still, it’s now the middle of June & he keeps being told it will be sorted soon but nothing happens, V12 blame repair garage, repair garage blame V12 and Prestige/WMS and it goes around in circles and we are in the middle without our car that we are paying finance on this is super stressful with still no resolution or date for return of our car. And now my husband tells me we might not be able to keep the hire car that we have at the moment that we require for our disabled sons transportation to his specialist school that he attends miles from where we live, as we haven’t provided evidence to how much it costs, I’m totally disappointed and disgruntled with V12 and WMS customer service.
5 days ago
Marlena Thorpe
Saw Oliver, he was patient and informative and good knowledge of vehicles, I bought a Peugeot in which everything goes through centre console, I got warranty which was a better deal than if directly with aa.
1 month ago
Devere Walcott
My experience at V12 Sports and Classics Hinckley was very poor.
I arrived just after 12pm with an appointment booking from themselves. I waited outside the gate as instructed due to social distancing. I was then welcomed in by a salesperson who advised he would go to collect the car for me to view before payment. Once the car was pulled out of the garage I noticed the damaged front number plate and the cleaning on the car was poor.
While doing the deal prior to collection I did as for a tank of fuel to do the deal, I was told this is not possible but it would come with “some” fuel. Once I got in the car to investigate, the fuel gauge was on the red and showed no miles in the trip computer range. I mentioned this to the salesman and he said “We might have a jerry can out the back so ill put some in”, that in itself wasn’t a great comment to make as most jerry cans carry around 5L or fuel. I wasn’t expecting much but even 50-60 miles would have been something.
I had a few issues with the finance company paying out the payment with calls back and forth but I was advised to come back once I had a phone call back from the finance company.
I returned back to the dealer around 1:30 pm, and found the car parked on the road, the salesman then advised me he would go to put fuel in the car before I had left. Once the car arrived back the fuel range showed 29 miles. Not great but it was something.
More people were arriving at the dealer and it felt there was a lack of organisation with appointments with a few customers making comments to other salespeople outside the gates. As I was not purchasing a car from them on that day, I felt that I was pushed back to deal with potential customers.
All I needed to do at this stage was to get the paperwork for the vehicle. I kept asking how long it was going to be and I was told time and time again “few mins, there just doing it now”.
I finally got the paperwork at 3 pm but was told that the V5 could not be found and they would apply for one for me. I asked if I could have a copy of the V62 used to request a new V5 and there was some hesitation towards this. When I did receive a copy of the V62 it was half-filled in and not signed.
Once we left the dealership and arrived home I decided to take the vehicle to an MOT garage so seek advice. I was told that an engine warning light had been turned off on the day of the MOT it received (emissions-related and BMW diagnosis equipment had been used to find this information), the front wipers would have not passed an MOT and neither would the front number plate due to the damage.
I have also since contacted DVLA and they have received the V62 but with no £25 cheque or payment from the garage, and they have requested me to contact the garage to send a new form with an enclosed cheque. I have tried contacting the garage a few times and left a message twice with no reply. It feels to me they were hoping to get away with not paying for a new V5.
Overall it has been a very disappointing process and I will be seeking legal advice with the evidence I have. I can not recommend this dealer to anyone looking to buy a properly prepared car.
3 months ago
Tammy Foley
The vehicle I purchased was excellently priced, condition was spot on! I couldn’t of asked for a better car! The service from V12 was faultless! No messing around, easy straight forward honest black and white service. I will definitely be using these guys again!
3 months ago
Sweety Chowdhary
Great experience from start to finish. Friendly professional service with a smile. Ollie Shorrock is an asset to V12 Sports and Classics Hinckey and made the normally stressful process of buying a new car a breeze. Highly recommended and make sure you ask for Ollie.
2 months ago
Cynthia William
The best car buying experience I have ever had. Oliver gave incredible service and attention without cheesy or annoying pressure.
Best and easiest car buying experience ever. The service and attention to detail is uparallelled. The selection of vehicles, no pressure sales staff, and ultimate value for the money is superior to anyone else in the area. Oliver been so friendly with my family and how i said best experience ever thankw Olive for being so gently you did really good job ???????? well done!!!
7 months ago
Adam White
Everyone was super helpful. Neil who dealt with the handover of the vehicle was very knowledgeable, friendly and walked us through all of the laborious finer details with a spring in his step. Spot on.
1 month ago
Lydia Hall
Went to V12 Sports and Classics in Hinckley to view 2 vehicles that I found online - Great set up!
Cant speak highly enough of the great customer service from Vish! Thanks for all your help!
11 months ago
Austin Alexander
I brought a BMW 1 Series Yesterday. As happy as i am with the car , i am also disappointed with the fact that i need new window wipers which should of been recognised with the inspection that V12 carry out? I don’t expect to have to go and pay for wipers after paying £12,000 for the vehicle. I have made several attempts to contact V12 over the phone but can’t seem to get an answer!
1 week ago
margaret k
I am very happy with the service received and the quality of cars I purchased from here. I would definetly recommend this company to anyone! Thank you V12!
1 month ago
Cyndy Black
Great buying experience. Michael was incredibly helpful. Would definitely recommend.
9 months ago
Sandra Bacon
2nd time purchasing from V12 and would happily do so again. Cars are very well priced and the process is nice and easy. No hassle and really quick.
Oliver took great care of us and ensured we left happy.
4 months ago
Denise Carlos
Had an appointment at 12 but ended up waiting a total of 4 hours before i could finally take the car. Paid a £99 deposit in advance to reserve the car and this was then not taken off the end price, i had to spot that myself on the invoice to bring it to their attention. Waiting room was freezing and seemed like all the staff were just walking around ignoring me. Not a great experience considering i had driven 2 hours to get there.
4 months ago
Bradley Bethune
Oliver was very welcoming, professional and helpful. Pointed out useful points about the car including the up to date technology in it. We come to a good deal including p/x on my old car.
5 months ago
John Shimkus
Just got myself a new car, the fifth one I’ve purchased from V12 over the years. The salesman and the finance guy both went out of their way to get me a good deal despite being in a messy situation from previous negative equity. Have never had a bad experience (or bad car) with these guys. I’m sure I’ll be back again in the future.
6 months ago
Jim Reynolds
Really good customer service. We bought an Audi Q3 from Luke yesterday and he was really good with answering all of our questions and wasn't the stereotypical 'pushy' salesman. Would recommend going to this garage if you want a new, decent car!
3 months ago
Floris Pop
Great friendly service, very helpful and knowledgeable. Made the whole experience stress free.
10 months ago
Ashley Peterson
The worst after sales service of any company I have ever dealt with. Car purchased (our 5th from here , first one had the displeasure of a problem with) booked in with a garage the warranty advised to me. Diagnosed and confirmed issues where present , then booked with a garage that could offer a courtesy car and then lock down. All had gone well up until that point. So after lock down I have now paid a £1200 bill to repair the car and have not had one call back from Oliver in after sales or a manager, I have had to call every time for any kind of correspondence. It has been another two weeks , no phone calls , no understanding of the situation, could not care less, all I have heard is that it has been sent to the owner of the business for his decision, clearly the owner has forgotten what makes a company and your wealth, the customer. Do not deserve even the 1 star review. The car had a broken spring , an mot fail , but it was tested only a few days prior to purchase and the flywheel and clutch failed. Followed every rule, photos , independent garage assessment etc etc etc and nothing. Appears as though will need to go down the route legally to claim money back. A loyal customer from when you only had your Hinckley branch has been lost. 3/8/20 - update - no response to phone calls / emails and emails to social@v12 email.
7 months ago
weten schap
I recommend for friend. Salesman treat him like a poor customer. Salesman words: you not afford this car. How you can say this words to customer?!now my friend blame me for waste his time for your business
5 months ago
Anne Holiday
Luke Briggs was excellent to deal with. Sorted everything with ease and without hassle. My only issue was I made an appointment but they was very busy and the appointment was an hour late.
Not the staffs fault as there seem to be a lot of walk in customers.
I would use them again. Highly recommended. ????
6 months ago
Randon Lambert
Fantastic service! Would definitely recommend buying your car through V12, smooth easy process.
Massive shout out to Ollie in the after sales department in the Hinckley branch it was your service that made me choose to buy my car through V12 hope you get recognised for your A* service.
Shout out also to Qasim the leading business manager - great guy and very helpful!
4 months ago
