Lumbers Ltd

Jeweler Lumbers Ltd, 62-66 High St, Leicester LE1 5YP, United Kingdom: 38 reviews of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Lumbers Ltd
Rate: 4.2
Address: 62-66 High St, Leicester LE1 5YP, United Kingdom
Website: lumbers.co.uk
Phone number: +44 116 255 1233

GPS coordinates

Latitude: 52.6354475
Longitude: -1.1368159

Location on the map

Get directions

reviews

Naing Htike
Rob at Lumbers delivered world class customer service. We had visited other locations in Leicester to get my fiancé an engagement watch however those experiences were extremely stiff and one dimensional. The experience at Lumbers was in a whole other universe, we felt welcomed, we wasn’t rushed, Rob was happy to share his knowledge on all the watches tried on. It turned out to be the easiest purchase we’ve made. Thank you!
11 months ago
Elisa Baena
Dear Dominic Gomersall I visited Lumbers to replace a gold chain for my wife's sentimental necklace. I had to wait a few weeks for the chain to be shortened but wasn't notified when it it ready to collect, I had to enquire. Upon collection I was shocked to received it in a horrible plastic bag. I was more than happy to pay extra for a gift wrapped box for my wife but wasn't even given the option, presentation means a lot!! I visited Lumbers for a quality service but found myself disappointed, although I was happy with the product.
4 months ago
Andrew torres
Beautiful, high quality jewellery, gift wrapped to perfection. Along with the kindest, most amazing customer service. Couldn't be happier with my purchase and the service. Highly recommend :)
1 week ago
Cynthia Allen
Against all odds (or so it felt at the time), Lumbers managed to source a specific item of jewellery in a specific size in record time. I don’t remember the last time that I received such exemplary customer service and I would like to thank them so much for their assistance.
3 months ago
Yamil Rivas
Great service, I was late picking up my new watch. Nothing was to much trouble for them. Great service.
2 weeks ago
Loubna Hijazi
Buying a watch or a item of jewellery is difficult even after all your research either on line or at the jewellers. During the sales process a good sales person will listen to you to understand your needs. At Lumbers I got exactly that, during the process I had a serendipity moment & now have exactly what I want on my wrist. From the moment I walked in to the moment I walked out I found the team at Lumbers friendly & professional. A big thank you to Josh who interrupted his holiday to broker a great deal therefore If you want to experience excellent customer service & walk out with exactly what you want visit Lumbers.
7 months ago
Raven Lopez
I bought an engagement ring from Lumbers a few weeks ago and was extremely impressed with the service I received from start to finish. I was fortunate to be given an appointment with Michelle and I cannot speak highly enough of the service I received from her, she was kind, honest, understanding and, of course, very knowledgeable. Michelle guided me through the process from start to finish and I ended up with a beautiful ring that my now fiancé loves.
7 months ago
Jay Collins
Absolutely fantastic service. I needed a diamond replacing in my wedding band and I was informed that some claws had also worn so would require fixing at some point. No pressure put on to do so. I enquired about fusing my wedding and engagement rings and this was done very cosy effectively. I collected my ring today and not only has it been done so neatly but they have also cleaned and polished my rings up. They look brand new and I couldn't be happier!
11 months ago
Kathy Logan
Hello people I’ve purchased a watch from Lumber Jewellers the Garmin Commander to be more exact,for £1360 now you’d expect the box to be sealed and the watch not to have ben used as no description of this being a second had or ex display item was stated on the shop page at any time! So surprised to realise that the item came with clear signs that someone had been wearing it having paint that’s faded around push buttons and a decent scratch on the back ,it’s a joke and you’d expect this for a cheap E buy purchase not a watch /jewellery specialised shop. Can I just ask why would you do something like that what would you try to sell used and trick client that is new ? I’ll have my refund back please happy to spend that money somewhere else where people respect the client and don’t try to sell used stuff instead of new. Happy to send photos of the purchase to anyone interested and proof of purchase ! Alex
4 months ago
Haiying Fu
Exceptional service from start to finish, everything was done with care and attention. My order was sent very quickly and followed up with a personal touch you just don't find these days. I would recommend Lumbers to anyone.
9 months ago
Ally Smith
I used to buy my partners jewellery from lumbers. Today 21/12/20 I decided to go back to purchase a xmas present for her. My experience was 1. Was looked up and down. 2. Followed round the store. 3. Every counter I visited it was check by a shop assistant. 4. I was carrying a plastic bag with my xmas shopping ( meat joint). Worst thing I could afford to buy any item from the store. Shocking behaviour from the staff. Lost a sale today because of their attitude of judging a book by its cover. I'm BAME!
4 months ago
Gabriela Romero
A stunning showroom with friendly and knowledgable staff. Where else would you to go, it’s all about Lumbers ! ⭐️⭐️⭐️⭐️⭐️
4 months ago
Magda Beyley
I’ve been using lumbers for the bast 4 years for my clocks wonderful staff and service always, Would highly recommend the team always helpful as for cost better then most of the would think,
11 months ago
Darlene Taylor
Staff is very rude and look down on customer also lack of knowledge about watches. Do not recommend to anybody.
8 months ago
cara buford
Excellent repair on my cherished Tag. Very happy with service received by all staff at Lumbers .Cost was considerably less than anticipated also! Will definitely use again and highly recommended .
5 months ago
Larry Foster
Highly recommend. Acknowledged by staff which was very welcoming and warming. Real experts and have full confidence this extremely high level of customer service will continue into after sale care. Thank to the Lumbers team
3 months ago
William Myers
Fantastic service! As advised by a very helpful lady on the phone, I took an ageing watch with a broken clasp in to be looked at. I expected it had come to the end of its life, but Lumbers were able to source a replacement lock screw and it was returned to me in just a few days.
1 month ago
Nathanael Billow
Ordered a Chopard Pen online a couple of days before Xmas which I could not get anywhere else and wow, it arrived the next morning perfectly wrapped. Great service! Thanks
11 months ago
Cheyenne Dwyer
Helpful, customer focused and professional. I brought my watch winder in for repair, and was treated like an old customer from the outset. A warm friendly welcome, coupled with promises that were delivered upon, will ensure my repeated business for years to come. Many thanks to all staff.
6 months ago
Linda Garrett
Brilliant service, wonderful products, great showroom but above all, staff that aims to please the customer. They realise that it's the experience that counts and focus on building up a strong customer base. My wife had her rings re-designed by Lumbers and the work and customer experience was second to none. One of the partners, Dominic could not have been more helpful. His approach to my wife's wishes was perfect. Well done to the whole team. This is how a jeweller's should operate.
11 months ago
C O
Good choice of watches Raj amazing guy nothing is too much for him pleasure to do business with him
2 months ago
Jurami
I went to get a valuation on a ring that was passed down to me. Being a humble man, I tend to feel a little awkward in places like this but my friendly assistant Julia was very polite & treated me with absolute dignity throughout. She apologised as the official valuer wasn't in that day & would return to a backlog. However she offered to share her own insight on my ring. It was clear I was neither buying anything & now they would not stand to receive any money from me but she took the time to provide all the knowledge & answer any questions I had. Super thankyou for your help today Julia, you are Charming, Professional & a delight to be around. Highly reccomend Lumbers Ltd. -Trevor
1 month ago
Sara Smith
The service I experienced from Michelle at Lumbers was outstanding from the outset. She is very helpful and knowledgeable. Their products are of exquisite quality and I will 100% be using them again.
5 months ago
Houston Hartley
I loved every minute i was there .And the staff Rob most helpfull and welcoming never been in such a nicer place .And got my dream watch ...
2 months ago
Randolph Bletl
Absolutely fabulous. Spoilt for choice. Staff are amazing. Go above and beyond to help out. This shop is 5 stars all round.
2 months ago
Kannan Ramasamy
I just wanted to say thank you to Lumbers and Angela (i hope i spelled that right) for helping my now fiancee to choose my engagement ring! I was told how he went in with an idea of what he wanted and you just guided him to the perfect ring for me. It truly is perfect and is what i have dreamed of all my life! Ive had to send it away to be re-sized as i told my partner the wrong size (my fault entirely) but i have all the confidence in the world that it will be looked after thanks to the lovely staff there. I honestly cant wait to wear this ring for the rest of my life as a symbol of my relationship, you have no idea how happy i am! Thank you so much
5 months ago
Monica Genarie
without doubt the best jewelers in the UK, friendly, passionate and helpful, their items are not only best in class, but reasonably prices too!
1 month ago
Phil Flynn
I live in Glasgow and purchased jewellery with the help of the amazing Ella. Customer service provided was excellent, above and beyond to say the least. Thank you Ella!...
2 months ago
Abhishek Das
My husband bought me Tissot watch for Christmas here. When I opened my gift he raved about the service given by Tony. Tony had said any issues return and they would be happy to help. The watch was too large and we returned to the shop yesterday 28.12.2018 to ask for some links to be removed. But the service was not at all as I had expected after my husbands experience with Tony (who incidentally deserves 5 stars) Unfortunately his colleague, late 30's brown dark short bob, was not so pleasant. I asked if they could take out some links, so she immediately asked if I bought it from Lumbers, she then said they may not be able to do it that day, even though there were approx 6 staff serving noone and it was 3 hours until closing. I explained that we were not from Leics and so would appreciate if they could. She asked male colleague, looked like manager, he said no problem. But I had been made to feel uncomfortable. So it appears and I wouldn't like to be cynical, but on selling its 5* and on after service its 2*. We returned with the watch to have links removed as was suggested and as is reasonable and I was disappointed with what myself and all my family considered as rude and questioning approach rather than and welcoming approach, her question could have been asked from us but in a far more sensitive way. I do not expect a 'did you buy it from here approach' straight off. Yes we did, but we would not buy from that Lady. Thank goodness Tony was in on day of purchase, sorry Tony for your colleague affecting your fantastic approach to Customer Service.
4 months ago
Karen Batalka
Lovely Jewellers shop...beautifully set out, and the staff couldn't be anymore helpful. A wonderful experience and well worth a visit.
11 months ago
steven strang
Staff very helpful. Range of stock very good
11 months ago
tighe jespersen
Good place to buy watches. Friendly environment.
2 months ago
Leslie Falls
Great showroom on par with any midland jewellers.
4 months ago
Walter Keppler
Nice and helpful staff, beautiful show room. this review is at honest expeirence, do not be put off by the review of "backfired watch"
11 months ago
Cintia Garibay
Very helpfull nothing to much trouble
5 months ago
Noah Schmall
Brought a Hublot watch for £22,000 to show off but it backfired and now my home is getting repossesed.
6 months ago
Mark Dietrich
Arrogant! Will go elsewhere.
1 month ago
Leah Reynolds
Website rubbish
6 months ago

Popular places from the category Jeweler