Shop-Equip Limited
Equipment supplier Shop-Equip Limited, North St, Park View, Langwith, Mansfield NG20 9BN, United Kingdom:
27 reviews
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Address: North St, Park View, Langwith, Mansfield NG20 9BN, United Kingdom
Website: shop-equip.com
Phone number: +44 1623 741500
GPS coordinates
Latitude: 53.2327889Longitude: -1.2081611
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reviews
Stacy Wallach
We called to try and order from these guys. The lady on the sales desk couldn't have been less bothered or less interested in us placing an order so the company has now lost a £1500 order. If any member of my team provided customer service like this I would be devastated. I hope the owner of Shop-Equip sees this review and can do something about it because the person they have representing them over the phone really did just lose them a sale with her awful attitude and poor customer service.
3 months ago
JASON TAYLOR
A top quality company backed by top notch people!
I can happily recommend them to anyone who is thinking of purchasing from themselves.
Always enthusiastic, always friendly and always willing to do as much as they possibly can to make sure your order is exactly what you require.
8 months ago
diane solano
I now understand the 1 star ratings. They supply faulty goods and can only offer “repairs” on a brand new item. Repairs take long too. Go to big retailers rather.
2 months ago
Kristine Karels
Has this company gone under. Placed an order 2 weeks ago no delivery no one answering the phone and the website now has "This is demo store. No orders will be fulfilled"
can one of the directors -
Jonathon Thomas Hall
Paula Hall
Lee James Noble
Adrian Rickersey
please contact me to let me know what is going on.
3 months ago
Sarah Sellers
Recently placed an order for some bespoke woodwork cabinets from them, asked for a specific delivery date a couple weeks down the line from me ordering.
They had them ready and gave me a call a week in advance to double check i was still ready to receive them and gave me all the information i needed on the delivery.
Couldn't ask for a better service and the cabinets are perfect, not a mark on them.
5 months ago
Ben Kov
I purchased a commercial fridge from them a bit over a year ago. Unfortunately i had an issue with the evaporator, but Shop-Equip promptly arranged a repair. The staff were very courteous and helpful. I would definitely buy equipment from them again.
3 months ago
Ronnie Day
Really disappointed with the service to date. I ordered a new chest freezer this time last week on ‘next day delivery’ and it’s yet to arrive. The delivery company these guys use are totally useless. I’ve tried calling them and tried calling the delivery company. The first attempt of delivery the driver gave up trying to find us... we are a massive golf course, not hard to find.. and the second attempt never happened... I was waiting until 6.30pm on the assurance delivery would be made before 6. Sort it out and find a new delivery company!
3 months ago
Crit Nub
Ordered from this company. Signed for products received, only opened the boxes a week later. All items sent were damaged.
I complained, received no reply, after multiple follow ups I was informed nothing would be done due to being beyond 24 hour time frame.
Poor products, poor customer service. Save yourself the trouble and find a better supplier.
4 months ago
La La
I've been buying from Shop-Equip for many years now. From commercial diswashers and water boilder to a custom made boardroom table. I mainly use them for cleaning consumables ( rinse-aid and detergent for the commercial dishwasher). I've always found the people there to be friendly and helpful and if something if going wrong they always try their best to help out. I would recommend
3 months ago
vijay mallah
AVOID THIS COMPANY AT ALL COSTS. I ordered a freezer and paid for it. When it was due to be delivered they have decided to try and charge me over £600 more. Every time I have rang they have been rude and didn’t care about the rules of trading. I still haven’t had my money back or the item
11 months ago
Dana Bishara
Ordered a heavy duty stix blender. Staff who contacted me was very helpful. Will surely purchase again from shop-equip.
Thanks @ Adrian
3 months ago
Mark Minotti
Excellent customer service response to their on-line form having never previously dealt with this company, within a few hours. Have now ordered from them, highly recommend!
8 months ago
Steve Ajnoha
I was really impressed with this company, great service good price and delivered when they said they would , Thanks
2 months ago
Surjeet Singh
It's a shame that this company has those few good ratings because the service we got from them is terrible. The driver calls you one day after purchasing the good and tells you that on the day of the delivery they will be calling you 30 minutes before. What they do is they call you only 10 minutes before the delivery time. They make you wait from 8 am until 6pm no matter that you have other duties throughout the day.
Obviously, I missed the delivery and when I called customer service they didn't even corporate to help me in this situation. They did absolutely nothing. I still don't have the fridge I paid for and I am supposed to pay storage charges too. This company is a joke!
11 months ago
Tina Mills
Always very helpful and knowledgeable I would definitely recommend using this company for any catering needs.
3 months ago
Brianna Harvey
I have recently bought some kitchen string from Shop Equip (amongst other things) and am really disappointed with the quality. It claims to be for tying off meat, but breaks under the slightest pressure. This may seem trivial, but I am now faced with a 30 mile round trip to buy a product which will actually do the job. I need reliability. I ave not found it with Shop Equip so will be doing my online shopping elsewhere from now on.
5 months ago
Shah Haque
I have purchased a item
And I cancel the order
And I got charged for that but they not providing the receipt and they charged me £360 pounds with out providing the recept.
My advise please don't purchase from shop equip
..........
5 months ago
Krys Archabald
Great customer service, price matching was done swiftly and Lee was a great help, definitely will use Shop equip and recommend them to everyone.
5 months ago
Derrick Doty
"DO NOT USE THIS COMPANY"
Ordered a new twin buffallo fryer and received an used one. there were no plastic wrap on the fryer and marks everywhere.
We had to use it due to emergency but called the company next day.
Advised me to send pictures which I did and after a week of back and forth emails they offer me £20 and tell me it's my fault that I used it and should have called immediately. as the fryer is working and has only few marks £20 was sufficient compensation, need less to say told them they can keep it.
Shame on you shop_Eqiup. Due to emergency I made a mistake ordering with you and not nisbets. Learn a few things from nisbets customer sevice department.
5 months ago
Kinneyn Lindar
Excellent service and very polite and efficient staff, would recommend
8 months ago
Bob Marley
I ordered table paid for it and was supposed to be delivered on Friday 30th Nov 2018. table not delivered and no one is answering the phone and email.
11 months ago
Asia W
good professional company 5-Star, Highly recommend
3 months ago
Lyla Grace
Rubbish stuff they return phone calls only after rating them bad
2 months ago
Lin
Poor customer service
4 months ago
Kyra Swanson
Awful service.
5 months ago
Kyrstin Cote
Charging me £300 as I refused a fridge due to it being damaged on delivery, customer service is poor and as of yet I have not received a refund of a £1600 fridge I have purchased
11 months ago
Anya Sadeghiyeh
Beware sells items that are not in stock and does not change there status to reflect this.
11 months ago
