Appliance Village Co
Appliance store Appliance Village Co, 2227 18th Ave NW, Rochester, MN 55901, United States:
105 reviews
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Address: 2227 18th Ave NW, Rochester, MN 55901, United States
Website: appliancevillagemn.com
Phone number: +1 507-281-2078
GPS coordinates
Latitude: 44.0476997Longitude: -92.4891574
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reviews
New Llc
Very helpful staff.
1 month ago
Yeliz Biber
Awful customer service, if you don’t get your appliance here they will not help you at all. We purchased a washer at Best Buy and when it broke they told us to call the manufacturer (long story with Best Buy they told us we had warranty and sent Geek Squad our to our home but then said we didn’t have warranty but geek squad took parts of the machine apart) who set us up with Appliance Village. I set up an appointment and when no one showed up I called only to be told that they wouldn’t come unless someone would put the machine back together and very rudely told me (Brian or Ryan in service) to go back to the place I got the machine! For a local place I would expect better than this, very disappointed.
9 months ago
Sharon Mick
Very helpful, local, will come to your house to fix it as long as your in town. Service men on site. Don't have to rely on a 1800, outsourced service company. 3yr warranty included in price. Inexpensive delivery and recycling charge to remove old appliance.
6 days ago
bruhwhat
Personal service, quality products, local feel. Have purchased all our major appliances here in 24 years as homeowners, would highly recommend.
2 months ago
Crystal Sugar
Very knowledgeable and helpful staff who are there to help you and will give you an honest opinion.
4 months ago
kendrick ching
Great service and knowledge of products with an amazing staff representing years of commitment to their customers!
6 months ago
Velia Dietz
Knowledgeable, friendly service technicians and sales people. It's a pleasure doing business with them. They willingly serviced our Sears refrigerator even though we obviously didn't buy it from them.
3 months ago
Don Decker
I wish I could give 0 stars, because this place deserves it. The salesman was very nice and knowledgeable, but after we purchased our new fridge on November 17th, it all went downhill from there. There was no communication about the delays that were occurring during the delivery from the factory (3 week delay and no update any of the weeks). There was no communication for delivery, I had to call to schedule it which I shouldn’t have to do. We received a call 30 minutes prior to delivery that it was on the way, I guess it was a good thing we were home. I will not purchasing anything from Appliance Village again and will be going elsewhere for my appliances in the future.
EDIT: 2 weeks have gone by now after they said to contact them, and no response even after I took time out of my day to respond the day the comment was added. Shows the “dedication” they have to communication with customers.
2 months ago
Asli Bsgc
Absolutely love this little store. Great and knowledgeable staff. In and out with the best choice for us in a matter of a half hour.
6 months ago
Aurelio Monte
Randy is a great help from picking appliances to follow up check of customer satisfaction. Delivery team did a great job as well.. Thanks !!!
3 months ago
Stephen Megitt
Great place to buy home appliances and they have a good service department.
5 months ago
Sarah Frank
Poor customer service. They refused after buying 10,000 worth of stuff to come out and show us how to put on oven doors.
6 months ago
Chad Nierling
Randy, did a great job explaining all of the functions on all of the appliances for my daughters complete kitchen re-model. excellent service, extremely reliable, trustworthy with attention to detail. I will refer Randy and Appliance Village to all of my clients who needs this service.
5 months ago
Damon Washington
Great customer service from Randy and the installers. Felt like the purchase was very personal and not like the typical big box store purchase.
5 months ago
Brandon Owsley
I spent $2600 on a new Maytag refrigerator about one year ago and have had nothing but problems with it... first some 3 way valve went out and it started making a horrible noise so loud it was waking me up at night, and it took them over a week to come out and look at it. Now the temp in the fridge stays warm and will not keep anything cool....and because I didn't buy an extended warranty Appliance Village pretty much told me it's not there problem anymore. Nice customer service guys. I will definitely finish buying the rest of my kitchen appliances elsewhere. (Update) after posting this review, my sales rep Scott from Appliance Village reached out to me and also contacted Maytag about the issue and they agreed to pay for the repair since this was a known issue with this refrigerator. Thank you Scott for providing the great customer service!
9 months ago
Evangelista Alexandre
Very good customer service.
1 week ago
Allan A
Best people to work with to find the best appliances!
4 months ago
Stevie B
We just purchased all new appliances for our kitchen remodel here. Great service and attention, answered questions and helped us shop for the options we needed, great price and a nice discount for our multiple purchase????
5 months ago
Gloria Whitford
Did an awesome job helping us with our purchase of a new refrigerator and oven
6 months ago
Landon Oswalt
I can't say much for their sales but I requested service for our gas range and was treated extremely rudely on the phone by a tech. He basically said that because I didn't buy it from them, he was unable to help me. In his words, "That issue is between you and the place you bought, I can't help you". This is after Frigidaire specifically gave me their names as an authorized service dealer.
4 months ago
Atika Ali
Honest business - thank you!
3 months ago
Lina Damien
I try and I try to keep business local. Unfortunately, here’s another example of Rochester’s business model:
July 30 2018: Peruse the floor...lots of people coming and going without any acknowledgement. Finally snagged an employee. Inquire as to stock (oh, not that one; oh, sorry we don’t have that one either; oh, well we have one but it’s already spoken for but let’s see if we can snag it and order another for them). Finally opted for a model which required an order. “It’ll be here in a week” (and invoice says it’ll be in on 8/8). They direct you to an employee who “contracts” for install for cash discount (nothing shady there, right?). Get everything ordered and they’ll call when it arrives.
Aug 8, 2018: don’t hear a peep. Call them. First person says “well, uh, uhm, can I put you on hold?” Literally 5 minutes later, he comes back on “well our order guy isn’t here today so he’ll call you tomorrow”. Uhm, excuse me but do you have my dishwasher or not? “Well, it’s somewhere between here and there.” (Yea, sure, Timbuktu?). Fine, call me back.
Aug 9, 2018: I get a call from original sales guy. “Hey, your dishwasher will be here NEXT Friday!” (He sounds excited about this amazing turnaround that’s only 10 days later than expected!). My reply: “let’s do this...give me a refund and cancel my order” (that you obviously gave to someone else like you originally tried to do for me on the sales floor). “Uh, uhm, okay we can do that.” Great, thanks. (Another call, “uhm, our machine doesn’t have any way of saving your information so you’ll have to come in and process the refund....FINE!).
In sum, go elsewhere unless you want the runaround and lies. Not for me! And if you have my dishwasher, shame on you!
Meanwhile, 8/10, go to competition, get same brand, similar model dishwasher IN STOCK and ready for install next Wednesday 8/15.
4 months ago
Richard Descoteaux
Randy was extremely helpful with all my questions and showed me a microwave/oven/convection oven combo that I didn't even know existed. He made it easy to buy the right piece. Thanks!!
5 months ago
Darla Davis
The staff members there are knowledgeable, friendly, and willing to answer questions. Their showroom is beautiful.
3 months ago
Aaron Broudo
Randy was very patient with me and all my questions when looking for a different Fridge. Great service and showroom. Thanks Randy!
3 months ago
jen online
Heather and I just went through a kitchen remodel a few weeks ago and Randy was a HUGE help in purchasing the right appliances. Thank you Randy D and Appliance Village!!
3 months ago
Shandon Walton
Extremely helpful and knowledgeable staff. Always helped us find the best deals with a no pressure sales approach.
9 months ago
Poonam Thapar
Great prices, quick delivery and repair service. Honest about the products and build quality.
6 months ago
shiva
So disappointed in their customer service. Bought a refrigerator from them 2 years ago and had to replace the ice machine 13 months later. Now, 10 months later, it's broken again, and they want NO PART in helping us. Suggested WE had to deal with manufacturer because they have "no contact with them". The Appliance Village salesman STRONGLY recommended the refrigerator, they were happy to take our $1700 and now, they have no interest in helping in any way... Didn't even return my final call to the service department after promising to "further look into it" and call back. SO DISAPPOINTING and really BAD for (their) business. NEED to find a new appliance store which cares for it's customers ... even after the sale!
1 week ago
Sierra
I needed a new belt for my dryer and thankful they had it in stock.
6 days ago
Deboshmita Das
Awesome staff
Very helpful and prices are very competitive.
1 week ago
Clare Cason
These guys are fantastic.
2 months ago
Leanne Miller
Randy sure is a helpful straight shooter
1 week ago
Wendy Murrelle
Good place to get appliances from,but the wait for delivery can be long.
5 months ago
LEVANartist
Great local appliance store with excellent customer service.
9 months ago
Faye Andrews
Good prices. Good help. Good appliances.
1 week ago
Joseph Bragg
Knowledgeable service staff that offer helpful advice.
8 months ago
Ezekiel Laten
Great service
1 week ago
Michael Nieves
Experienced help, with advice and parts on hand.
4 months ago
Allen Bratton
appliance parts
4 months ago
Ruth Sanders
Only pace I will go to get appliances
3 months ago
Randy Wigginton
Excellent Store, excellent staff!!
1 week ago
Gazi Mahmood
Good sales, helpful employees
3 months ago
Dean Tutor
ANice place for appliances
1 month ago
Benedict Cruz
Best appliance store in Rochester but sales support was iffy...some good, some disappointing.
6 months ago
Felipe Martins
Decent
3 months ago
Caylee Cayetano
The worker helped by trying to solve a nonmecanical problem, to keep me from having to buy a new washer. Doesn't seem like they are out to get your money.
4 months ago
Crystal Bowen
Dryer belt broke over the weekend and after calling the store that I had purchased from, I tried here at my cousin's suggestion. Not only did they have a new dryer belt in stock, they recommended the Whirlpool part instead because it was the same thing and $20 cheaper than the Samsung version I was looking for.
10 months ago
Dean Gifford
Randy thanks for the help
1 week ago
Leighann Elder
Good
5 months ago
