Overline
Telecommunications service provider Overline, 41 Chatsworth Rd, Worthing BN11 1LY, United Kingdom:
51 review
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Address: 41 Chatsworth Rd, Worthing BN11 1LY, United Kingdom
Website: overline.com
Phone number: +44 330 118 5000
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Latitude: 50.8130845Longitude: -0.3684406
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reviews
Todd Salpen
My business has used Overline for over 3 years now and have had a great experience. But recently I’ve made some changes which meant I didn’t require a physical landline phone anymore. I was really concerned I’d loose my number and consequently loose clients but Ash from sales introduced me to their great mobile app system which doesn’t require a landline connection and leaves my business with the same number! No fuss, really affordable and a great service all round! Keep up the great work guys ????????
9 months ago
Jail Annex
Been with Overline for two years and we are satisfied with their service. Excellent account managers who keep us informed.
6 months ago
Jason Braun
Neil Dakin has been assisting me to upgrade my phone network and I can't praise him enough! He has been so patient helping me find the right solutions for my business and I wouldn't hesitate to recommend him. Thanks Neil!
1 month ago
Lisa Mancuso
We have been many telecoms suppliers over the years but Overline really stands out! Quick service and friendly staff.
5 months ago
Dakota Fischer
We decided to swap IT & Telecom providers and Overline were able to provide us with the exact bespoke package we wanted. As with everything there were issues that cropped up during the switching process but Overline reacted quickly and with friendly professionalism to address them and keep the process as smooth as possible for us.
I would highly recommend.
1 month ago
janet auster
I can ensure you that Castle Cars will be moving its service from Overline. No lines for the last 24 hours, blamed on network outages across the world! We are a taxi company relying on our phones. We have now sent drivers home because we have no calls so it is costing us money! Overline don't work weekends!
1 month ago
Art M
We recently started using Overline for our landlines. The sales, and support team have been amazing. Very friendly and easy to work with. The sales consultant, Elliot Edgecombe, was a pleasure to work with. Very helpful and ensured everything moved smoothly. Also Craig and Jon from support team have been very helpful too.
1 month ago
sunita gupta
we have just upgraded out IT and telecoms with Overline from our existing provider.
They project managed the whole process and i am extremely happy with the service that has been delivered to my company.
Great work
11 months ago
Elizabeth Lancaster
Promised so much at the time of signing the contract - then delivered nothing. When we asked why the things we were promised were not included in the package we were told "I wasn't at that meeting so can't comment on what our sales manager told you". Too many service outages as well ... and when a problem develops on a Friday afternoon (as it did on 31st January 2020) they publicly said we will support our customers and then they did nothing over the weekend - leaving our customers unable to contact us and therefore causing us loss of business and loss of reputation. It happens far too often - time to take this matter to the Ombudsman.
Edit... Overline have said service is back up and running, I can assure you it is not up and running and nor is it working for other Overline customers according to their Twitter feed... And to say I should contact them is a joke, I have been contacting them on the advised email account and by phone and nobody is responding. This is a very serious matter that is damaging our business.
5 months ago
Goldie Locks
The Account Manager Alex Harman is extremely efficient administering our account and resolving issues.
The technical support is effective and issues are quickly resolved.
Pricing is competitive and are discussed before committing.
We had an issue with an upgrade which was not offered and we had to ask about hence the 4 marking. The upgrade has now been provided.
11 months ago
Kelsie Noe
My company has been a customer for 5 years, and have even referred clients to them. However the technical support and maintenance has slipped recently, I even placed an order which was never fulfilled, and after months of chasing was told they couldn't do it anymore. So we decided to service notice and move elsewhere. We were even advised by our account manager Darren, that if he could help make the transition as smooth as possible they would.
I thought this was at least positive as they wanted us to leave with a final good impression. Well that soon went wrong.
We were told they would need 3 months notice which we gave, to then be told our contract had auto renewed as we hadn't given them enough notice! Thankfully due to Ofcom rules, as my company have less than 10 employees, they can't hold us to that with the phone lines, but only after we provided proof. If they valued the relationship, they would know that we are smaller than that, especially as we are only minutes from their office!
Instead they have now told me that they are holding me to my maintenance agreement, as buried in their T&Cs is a point that says I do have to give them 3 months cleared notice before the renewal, otherwise it auto renews for another year, for this I am currently taking legal advice.
This was once a decent company, but seems to be going to the wall! Thankfully we are moving to a company that values business relationships, no matter the size.
Currently the correspondence is continuing and my opinion of them is getting worse, by the email, if that was possible!
5 months ago
Magdi Dahab
Maria is a fantastic sales person, she has great product knowledge and has always been at the end of the phone to help over and above the call of duty. Maria is a fantastic ambassador for Overline her loyalty is proven by her 17 years of employment.
Maria would be an asset to any sales team with her bubbly and enthusiastic manor, she truly is worth 10 stars.
2 months ago
Sue Houser
We have just had Overline install our new phone system and so far very impressed with the comprehensive communication and installation. From Paul Beckett the salesman, Simon who carried out the installation and then Georgina who gave us brief training on the system, all good.
3 months ago
David Ziemba
Elliot Edgcombe helped us move from our current provider onto a new voip system. Craig our account manager has been very helpful with the process
11 months ago
Dave Collette
Great service and team.
We recently started using Overline for our landlines. The sales, support and accounts team have been amazing. Very friendly and easy to work with. The sales consultant, Elliot Edgecombe, was a pleasure to work with. Very helpful and ensured everything moved smoothly.
All in all, very happy with the service and would recommend.
11 months ago
Abel Mathews
Top management very high standard operation.. well done guys
1 month ago
Samentha Breaux
We have been very pleased with the service from Overline from start to finish. Now we have professional telephone system and high-speed internet. The savings made against our old system is very impressive and it’s paid for itself. The aftersales service from our account manager Alex is 10/10 nothing is too much trouble and he is always in contact with us to make sure everything is ok. In the rare case there is a problem the support team are fast and responsive.
1 month ago
June Frady
We contacted Overline to update our telephone systems for our growing company and team. We were confused as to the best solution and they provided clarity and a simple and cost effective solution for the hardware, lines and support. Their telephone and email communication has been excellent throughout the process and the engineer installed the relevant parts within 48 hours of confirming our order. Thank you to all at Overline for your great customer service.
11 months ago
Dave Carter
Very disappointed in the poor levels of customer service. Looking to expand my business further, but have got to the point that I have no choice but to find an alternative service provider.
2 months ago
Jonathan Underhill
Worst company going, compliance is abysmal. If you want a bill where they make the prices up as they go along look no further. Charge extremely high rates for some people just to make alot more profit. Absolutely worst training scheme I've found. Don't know how to work with new starters. Ridiculous targets and cold calling people fishing for deals. STAY WELL AWAY
11 months ago
ROSA PESSOLANO
I have recently changed over all my phones to Overline - they are fantastic. What is really speacial is the solutions they offer are taliored to your needs and can be adapted any time. I have a new USP thanks to Overline - and the Account Management team are excellent. MOST IMPORTANTLY - I have saved over £500 per month - Highly recommended, Maria, Nicole and Jason are passionate, focused and personable - I could not recommend them highly enough
5 months ago
Chuck Palmer
I deal with Overline almost on a weekly basis as we have a large number of services with them.
I have always found the support team extremely helpful and responsive at all times.
I would recommend Overline to anyone.
8 months ago
K Guillot
Superb team, great service, we have been using Overline for years for our landlines and mobiles more recently. They have saved us many countless (stressful) hours dealing with faceless call centres of the multi-national 'Goliaths' of the business telecoms world. From sales, to support and accounts, the whole team are friendly, helpful and aim to work with you rather than against you. We now generally deal with Chloe and it is so nice to not be passed through multiple departments to get the simplest of tasks carried out. She and the team deal with everything superbly, leaving you to run your business! Thanks Overline! (Billy @ RJH)
5 months ago
Pon Dablo
Thank you Overline for your quick response to our recent office move. Very impressed at how you went out of your way to ensure all went smoothly even when we needed to change our move date.
11 months ago
Amin Ghanbari
Long-standing customer - very satisfied with reliability and customer service at a decent price.
11 months ago
Morgan McCollum
Recently moved all of my services to Overline, the support team and the engineer who visited us were brilliant.
2 months ago
Jennifer Hernandez
We have been working with Overline for almost two years now. We have had a minor issues now and again (hence 4 stars not 5) however they have always resolved them and worked especially hard to ensure that the account runs smoothly. Recently we have been dealing with Neil Dakin who has been very helpful and professional and assisted us in dealing with a couple of issues that were down to Vodafone's wrong doing and not Overline's. A little shocked by some of the really bad reviews on here....personally we are happy to recommend Overline.
11 months ago
ethanmeskin
IM CURRENTLY TIED INTO A CONTACT WITH THIS COMPANY. I USED TO PAY £300 A QUARTER FOR 2 PHONE LINE AND INTERNET, THERE SALESMAN CAME IN.. PROMISED ME WE WOULD HAVE BETTER PHONE LINES WITH RECORDING, CALL HOLDING ETC ALL FOR UNDER £315 POUNDS... REALLY GOOD DEAL. SIGN THE PAPERS, YET WHEN THEYVE INSTALLED AND I START PAYING IM PAYING £515 A QUARTER!!! THIS EXTRA IS VAT AND FOR SERVICING APPARENTLY! YET WHEN YOU CALL TO COMPLAIN THEY SAY YOU SIGNED THE CONTRACT! YET IT DOESNT MENTION VAT OR THE SERVICING ON THE CONTRACT! AND NOW I HAVE BEEN WAITING 2 MONTHS FOR A PHONE CALL FROM MANAGMENT!! ABSOLUTE S@*T COMPANY!! FRAUDSTER SALESMEN! ANOTHER SCAMMING PHONE COMPANY. AVOID AT ALL COSTS
5 months ago
Denear Roach
From PC GLOBE , customer services have been fantastic, Marie Brett is very helpful in there team, I would recommend Overline , we have been with them for 5 years now , never had an issue
6 months ago
Sarah Bsisu
Elliot helped us with upgrading to a voip system. Saved us money and improved our internet speeds.
5 months ago
john millwood
Having Darren as our account manager is brilliant. Everything is seamless, straightforward and his customer service skills are impeccable
11 months ago
Jose Jimenez
Has a good experience with this company, had an interview, I found the management team to be very professional and really liked the company ethos
3 months ago
Nathan Albrecht
I can’t recommend Overline and especially Maria Brett highly enough, a pleasure to do Buisness with this company.
Efficient, professional and human !!
Buisness communication , leased phone system etc , spot on.
Thank you .
2 months ago
Dave Hammond
Helped by Elliot Edgcombe from Overline. He was excellent, very informative and always available. New telephone system working brilliantly.
3 months ago
Nate Roybal
If we could give them 0 stars then we would, as we feel totally let down by Overline. Over Christmas our company was left without incoming calls on our main line for over 2 weeks, which being our busiest time was a huge problem. The time to resolve the issue was slow, and during this period communication from Overline was vague and sparse. After just renewing our contact, we are now in the process of trying to leave but just keep having their terms and conditions thrown at us. They appear to accept no responsibility for the issues, or their failure to provide us with the service they are compelled to. Overall a completely unsatisfactory experience and a very unhappy customer.
4 months ago
Wonho Bae
I had a great experience with Overline. Helpful, clear and a great finish! Thank you guys!
5 months ago
Janeen Gorman
Saved almost 30% on bills, really helpful approach.
11 months ago
Jerk Haxxer
Unfortunately cannot put no stars.
Would 100% NEVER recommend this company, constant network issues that don't ever get resolved, instead it just seems to get worse. Go direct with a network as Overline is generally just a rip off for service that does not work with poor customer service and slow responses.
4 months ago
Tristen Hemphill
Very poor service, DO NOT USE THIS COMPANY!!!!
The phone system has not worked for 3 months and now the CallSwitch app has gone!!! as a small business our customers have no way to call our company.......we are using our personal mobiles only.
Very poor product, extremely poor service.......YOU HAVE BEEN WARNED!
2 months ago
michele little
Overline were really helpful to us in equipping home workers to have IP phones so we can work seamlessly from our switch. Special mention for Chloe and Jason who tackled the inevitable obstacles and overcame them!
9 months ago
jerimy Gilley
Used Overline for years, happy to recommend their services.
5 months ago
Meredith Briscoe
Billingshurst Parish Council replaced its extensive telephone system throughout the Council’s Offices and Community & Conference Centre last spring, following an extensive competitive tendering exercise which was won by Overline.
Whilst savings over other offers were slim, the overall package of product, after sales service, bespoke billing formats, track record with other local authorities and friendliness of the company were perhaps more deciding factors. In particular, the input of Elliot Edgecombe, their sales representative into helping secure this contract should not be under stated. A very pleasant, personable and enthusiastic young man who was very knowledgeable of the products and went out of his way to deliver total customer satisfaction.
The pre-installation discussions were very thorough, resulting in minimum disruption on the day of going live. Subsequent teething issues were swiftly dealt with and full training on the new kit delivered.
There have been no significant issues to date.
We are overall very satisfied with Overline and would not hesitate to recommend them to others.
5 months ago
Yi Tang
We have been using Overline for over a year now, and have seen a huge improvement with our internet speeds, ability to manage our calls and voicemails, and also very easy to deal with customer service. Thanks for your help Overline.
3 months ago
Wayne Pease
This is my personal opinion about Overline through my recent dealing with the company. The sales consultant, Elliot Edgcombe, what a pleasure to deal with. Very nice and friendly guy. BUT, watch out, he would misrepresent products he sells or the agreement just to get you to sign on the dotted line. Transparency and honesty is certainly an alien concept to him.
Half way through signing the agreement with Elliot, i changed my mind as he tried to mislead me on certain terms of the contract. I terminated the meeting and asked him to leave the signed document . Unbeknown to me, he secretly removed the signed document from my office. 24 hours after the meeting, Overline demanded a cancellation fee in excess of £3200. What a joke.
I will be making a formal complaint to Ofcom. I am mindful that Ofcom does not investigate individual complaint , but Ofcom will investigate if similar complaints have been received.
I have also seen several bad reviews online suggesting that Overline's customers feel trapped into a long contract, My suggestion is to seek legal advice as those terms could be considered as unfair contract terms and voidable.
I do not recommend this company. Businesses looking for a reliable and reputable telecommunication company to provide and manage its lifeline should think twice before using this company. When things go wrong, which it will as a matter of time, they are a nightmare to deal with.
11 months ago
Shaun Bourque
Just become a customer, but everything through the installation and aftercare has been great so far.
11 months ago
Jasmeen Sidhu
Repeated sales calls claiming that Elliott met with our MD and that we are very interested in their services. He didn't, and we aren't.
11 months ago
Kyle Moline
Really helpful support team. Would recommend!
9 months ago
Dave Robinson
Local provider who upgraded an old Panasonic system. Easy to deal with
4 months ago
Genaro Cruz
Awful company, avoid at all cost!!!. Slimey salesmen, extortionate prices, rude service and hidden costs. Do not ever use Overline
2 months ago
Kaushik Solanki
Very poor service, DO NOT USE THIS COMPANY!!!!
4 months ago
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