Companion Care Vets Hove
Veterinarian Companion Care Vets Hove, Goldstone Retail Park, Hove BN3 7PN, United Kingdom:
81 review
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Address: Goldstone Retail Park, Hove BN3 7PN, United Kingdom
Website: companioncare.co.uk
Phone number: +44 1273 957700
GPS coordinates
Latitude: 50.8382343Longitude: -0.1748840
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reviews
Sheryl Holmes
The worst vets in the world. After to-and-fro with their reception, a meeting today to discuss an important issue with Graeme the Head Vet. It was the worst experience - he was rude and even made explicit threats. He was aggressive and even explicitly said he would overcharge us on future visits.
This all comes out from us wanting a prescription. They charge £90 for pills when we can get these elsewhere for half the price. When we asked for the prescription, we were told we couldn't have this without Graeme's sign-off - yet the receptionist was happy to sell us the pills directly....when we arrived to pick up the prescription slip Graeme had instructed them to charge £50 for the privilege.
We expected Graeme to discuss how this was for the good of the dog...but nope - he was explicit in telling us he needed to compete with others so charges for everything. Key quote was "My time is precious. I charge £50 for my time with anyone breathing the same air".
He was honestly the most aggressive man who does not care for animals - explicitly just goes after profit. Companion Vets franchise should be ashamed...
Honestly...we get they need to make money. The vet we had previously seen was lovely and we would happily have continued to bring our dogs for consultations to see her. Sadly, they've lost our business for good thanks to a threatening, intimidating and threatening owner owner.
1 month ago
Juan Trevino
We visited Pet at Home in order to add some babies to our home so we went for some gorgeous little goldfish!
Matt was so lovely in helping us choose our little babies and helping choose the correct food, also how and when to feed them!
4 months ago
Love Kifa
The vets and nurses are wonderful. The women at the front desk not so much, they are quite abrupt and verging on rude with their manners.
1 month ago
Helana Fathima
Excellent.store in Eastbourne with a wide range of goods and great prices. Wish you had one in Brighton
1 month ago
Valeria Galvan
Very clean and staff were very helpful and plesnt
1 month ago
Margaret Avery
TL;DR: Vet was exceptional, reception and everything else was unforgivable appalling!
Truly one of the worst experiences I, my mother and my cat (Piccolo) have ever had. We've been here before and it's often similar but this time was just so out of order!
Quick note, the Vet herself was exceptional! Very professional, smart, kind and just everything you want in a vet.
The reception staff however, were appalling, unprofessional, rude and unhelpful.
We're used to waiting when we come here and I guess it's the same as a GP although this was over 30 minutes late. Then, after the brilliant vet finished her work, the receptionist, Sunny although the other receptionists aren't much better, told us it was £145 and when we asked where the number came from she said "oh I need to zero something out" and it was suddenly £93.55, which is what we expected. Not only did she not seem to comprehend that she almost overcharged is but then had the gall to demand we signed a form with our card details so they could charge us later because the "internet was down" and it didn't occur to anyone to tell us while we were waiting because "we're expecting the internet back on any moment.
If you're still tempted to go I won't continue explaining the remaining of the exchange as it was equally as bad but I will say that giving my card details is not only not something I did not want to do, but had to to speed up and get out, but it's clearly against GDPR and just unsafe!
I'm so very disappointed and it has left a sickening taste. We will never go back but I feel so sorry for the Vet, someone that brilliant shouldn't be penalised for the subpar staff surrounding her.
2 months ago
Josh Little
If you want to visit a practice where the head vet Graeme is more concerned about profit than your pets wellbeing this is the Vets for you. Fine if you could/can afford insurance but if you don't have any don't expect any compassion or understanding form Graeme just a 15 min rant on how people have no idea how expensive it is to run a vets compared to NHS prices. Also if you think of getting a second opinion they will refuse to ever see you again no matter if you have already spent hundreds with them. Also if you want to get a prescription to buy drugs online to reduce cost prepare for the threat of "Graeme will charge you for a prescription but also a consultancy fee to write you one plus any phone call they will also charge at a consultancy cost because you are trying to take money away form him"! (This will then make ordering online more expensive)
After spending over a £1000 (Told by new vet with them it would have cost half this) we decided to leave, so advice is if you want a vet that cares more about profit and money than you or your pet and money is not issue then this is the place for you. (Ps all other staff are really nice apart from the one receptionist who constantly complains about working there and could do with going on a customer service course)
5 months ago
Alberta Rawls
Vet tried to diagnose my 8week old puppy with a specific condition that you wouldn’t even know of until atleast 4 months of age just because of her breed! Saw £££ instead of being a actual professional vet.
3 months ago
Tonie Berry
Vet we saw was fantastic with our dog and was very attentive. She noticed our dog was missing a claw after one glance even though that wasnt the reason for the visit. Our dog seemed to like her too so couldn't ask for more.
5 months ago
Arlinda Fasliu
Generally really good, have looked after my Cat, no complaints from me :-)
5 months ago
David DeGray
really kind reception staff, the vet was very clear and friendly and seemed happy to answer my silly questions
1 month ago
Bertha Quijada
Friendly and knowledgeable staff plenty of choice in products will and so go here quite regularly
5 months ago
Mark Boyden
Such friendly staff and always looking out for our pets ???? couldn't ask for a safer place to entrust my animals to
1 month ago
Krista Olen
Unnecessary consultations, asking us to call back when they didn't even see our dog. Then charged us over 3 times for medication. There are better vets out there, with better pricing and integrity.
8 months ago
Trace Clarke
Best vets in the area, if your lucky to have your pet seen by gramme then ya in great hands
5 months ago
Tharani S
I'm not usually one to write reviews but after several visits felt it was the least I could do. My experience with the practice and Graeme especially has been exceptional. During each visit Graeme has taken the time to explain thoroughly what was needed and possible next steps. Graeme is extremely knowledgeable and offers very fair and clear advice. We have felt very safe trusting him with our beloved pet and he goes the extra mile to make her feel very welcome and relaxed during our visits. She even had an injection and didn't seem to feel a thing! Very happy with this amazing service and by far the best vet experience we could ask for. Thank you so much Graeme and the Hove team!
1 month ago
Vanitha Prasad
This place is fabulous grwa prices great offers amazing staff..
6 months ago
Jonathan Bregel
As always very friendly and helpful, only short wait although busy,have used Companion Care for years and will continue to do so.
7 months ago
Jenn Clark
Very kind vet happy with the visit and the care my kitten was given thankyou
6 months ago
Emmett Kelly
Vet's Practice based on first floor of large pet supply store. Urgent appointments possible in line with Covid restrictions.
6 months ago
ali saadi
The speed at which we were given an appointment, the way things were explained and how we should proceed forward in the future.
4 weeks ago
Lara Tuck
My preference over any other vets had experience with them over years and so far not a bad word to say abou them
6 months ago
Nancy Rodgers
Good ???? the vet is soo amazing
5 months ago
Miguel Viguerias
My cat was diagnosed with hyperthyroidism in Dec 2019 and was prescribed Thyronorm on which she is doing well. I have asked for a prescription and each time I am palmed off with some excuse. I feel that this practice cares more about money than the animals.
9 months ago
Cherry Sopin
The vet that saw my kitten was absolutely amazing. He was so knowledgeable and kind. He really cared about my kitten as well as me as an owner. He was very informative and made me feel very “looked after“.
The reception staff were also very lovely and friendly. They helped me with the few questions I had with ease.
11 months ago
Luke Lussenden
What's not to like. Quick, caring, knowledgeable, and thorough.
10 months ago
Harmeet Kaur
The knowledge and friendliness of the vet and the reception staff was brilliant. Would’ve given a higher score but my appointment was moved twice (to be fair not their fault due to emergencies)
5 months ago
Mary Pollock
Very friendly and helpful staff
4 months ago
Zach Schiffbauer
Slightly long waiting times but otherwise good.
4 months ago
Hank DeBoer
Graham worked above and beyond with the surgical procedure that Ben required. The job turned out to be much bigger than expected. Graham, assisted by a nurse and receptionist stayed on 3 hours or more after closing time, to ensure that everything that needed to be done was
3 months ago
Rexanne Collins
Really friendly and helpful staff !
6 months ago
Donny Smith
Vet explained clearly and answered questions. Was helpful and professional.
4 months ago
John Niemiec
Graham was very polite and explained in great detail. Very happy
3 months ago
Victor Senyk
Its was brilliant
1 month ago
Nathan Perry
Shocking service. I understand COVID 19 has repercussions but this is ridiculous.
First appointment was cancelled 3 hours before the appointment, second appointment was cancelled less than an hour before (yesterday), pencilled in a third appointment for the next day to be called 30 mins before telling us the vet was late
The male receptionist was rude, condescending and was sniggering when I voiced my disappointment at the service. Who do you have handling your customer care calls?
My puppy had his first vaccinations at companion care. As a result of these delays his first vaccinations have ran out so WE HAVE TO START AGAIN.
5 days ago
derek suero
Do not use this vet. I used them 3 times for my terrier dog, first time waited 40 mins to see vet who then wanted to schedule endless tests one being a specialised scan costing £700. When I told him I wasn't insured and not prepared to pay that amount I could sense he became frosty, but examined him and prescribed medication. 2nd time again I had to wait 45 mins over my appointment time, vet was OK on this occasion so gave him benefit of the doubt. 3rd time I was asked to wait outside until they called me because of Social Distancing, waited 50 mins outside eventually I called them only to be told there was no appointment scheduled for me. I was given this appointment time over the phone but I also had to go in to collect extra medication and confirmed appointment then as well. One of the reception staff is very rude and unhelpful, I don't know her name but all I know is she could do with proper training in customer care and reception skills. Will not be going back. Will find an independent practice as these always seem to offer better service.
2 months ago
estelle blair
The nurse (Lucy) fitted us in at short notice, saw Herby on time, was kind and thorough in her examination, and answered any questions we had. The person at reception was also very pleasant.
5 months ago
Lisa Schneider
I have had some brilliant service and care here, from some great vets and lovely reception staff. But they never seem to stay that long. The one person who has is Graeme, the main veterinarian. Each time my dog has seen him, he has used scare tactics into upselling products and procedures. For example saying my dog has probably got a spinal condition that would need surgery to remove a vertebrae, when she’d actually just pulled a muscle. And another example, a simple question of what food I give my dog, I answer I give her hypoallergenic food (she suffers from skin problems), I was told that I cannot trust anything I buy and MUST buy direct from the practice, not even from pets at home (where the practice is situated in), this same advice applies to any flea or worming treatment that pets at home sell... I must only go through companion care. I fully understand giving all the information in a situation, and that they are a business, and part of that is selling products BUT ultimately the care and health of your clients pets is the first priority. I would advise steering clear of this place, do your research and go somewhere with higher reviews. I’m now paying a little extra money at my new vets, but it’s totally worth it. No more stress, my dogs health is put first before any upselling tactics, and the vets make sure to give masses of advice to me so I ultimately don’t need to go back as often.
5 months ago
Julie Villa
Very concerning experience with Graeme and looking at other mentions I would suggest not using this Vet. Although ALL other staff have been fantastic I have just seen that he is a partner at this Vet so I will not be returning.
1 month ago
Wesley Cardone
Friendly, helpful vet and staff
10 months ago
Kimberley Lawson
Always run late. Most expensive vets ever been to. Inflated prices. Double check what you're going to pay, certainly not what's advertised. Always trying to upsell. Having spoken to other vets and DEFRA I have lost confidence here. They just don't know what they are doing.
One star is for really helpful guy on reception.
1 month ago
jonathan martinez
Simply Great!!
4 months ago
Shari Benshabat
Simply Great!!
4 months ago
Lauren Bretton
Sometimes good, sometimes poor service. Seem to just want to make money than fix the problem on occasion.
1 month ago
Ashley Rose
The vets are excellent and extremely dedicated. Nurses and front of house team also very friendly and competent.
1 month ago
Mary Brown
Very disappointed. After taking our cat in for a gippy tummy we were informed he could have a liver shunt or numerous other ailments. After numerous tests, payments, visits, turns out NOTHING was wrong with him AT ALL. This type of thing should have been noticed by a qualified vet. To pay £700.00 for nothing wrong is a bit of a low ball tactic. Not a happy customer.
2 months ago
Jessica Pita
Outstanding veterinary service. I brought my Rottweiler here for scans and everyone was just wonderful as it was a new place for him. They were careful to welcome him gently and called me as soon as they had any information. Really super staff. It's easy to get to and all pricing was made very clear to me beforehand. I can't recommend this service enough.
11 months ago
Sarah Morgan
Best vets in Hove. All the staff are brilliant and they give 110% care and attention to your pet's needs.
1 month ago
Clarissa Eller
Always out of stock
5 months ago
Ashley Sullivan
Due to traffic issues..missed appointment by 30 minutes. .but did ring to say traffic issues. Receptionist ok running late ..arrived and then waited 90 minutes. . Checked 3 times with her any issues ..just told vet had difficult situation. When seen by vet extremely apologetic did not know we were there and was only discussing situations with previous. He did give Murphy free kennel cough dose. However it would be fair to say most appointments in past have not run to time.
2 months ago
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