Halfords - Abbey Lane (Leicester)

Auto parts store Halfords - Abbey Lane (Leicester), Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom: 220 reviews of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Halfords - Abbey Lane (Leicester)
Rate: 4.2
Address: Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom
Website: halfords.com
Phone number: +44 116 262 7355

GPS coordinates

Latitude: 52.6467546
Longitude: -1.1415947

Location on the map

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reviews

Lisa Belmane
Great customer service
5 months ago
Shemika Phillips
Quite possibly the worst customer service I've experienced in the last 20 years. As a Director of a retail company I'm shocked at thier attitude towards doing business with customers. I visited the store to purchase a bike for my young daughter, waited for over 30 minutes just to speak to someone, nothing, so we chose the bike ourselves. Only to then be told we could not purchase the bike (from the largest retailer of children's bikes - according to thier slogan) the bike would need to be ordered but would take three weeks to come into stock. Its Halfords week 17 and they could not sell that model to us until Halfords week 21. I tried to explain my busy working life and limited time and asked if I could buy the display model, at full price, again they could not help us and could not in fact actually sell us anything that day. If you're looking to go to this bike shop and purchase a bike on the day don't waste your time. The member of staff I spoke to at 2pm on a Sunday looked like he lost the will to live several hours before we arrived. Even the store manager refused to help as its company policy not to sell display bikes. We went with every intention of spending some money and ultimately trying to add a little happiness to my daughters life. We left hugely disappointed and will not return. The senior management of Halfords really need to look at how they deal with customers but judging by the number of one star reviews I assume they already know but have chosen to do nothing about it. If you're going to a bike shop to purchase some bikes just don't expect to buy them from here and leave with them on the day. We tried another Halfords store across the city and got the same response, so at least they are consistent in not wanting to sell you anything. We found a local bike store near Narborough road who dealt with us in the right way. I bought a bike for my daughter AND my son, both bikes were set up and paid for in under 30 minutes and spent around £400 that Halfords clearly didnt want.
11 months ago
Connie Gammell
All my bike stuff I'll get it for here good quality stuff and I buy my car washing stuff from here is well they got they own brand is well and other brand is well good stuff love here always come here for shopping
3 weeks ago
Olga Aleman
Fantastic
3 weeks ago
Wendy Walasek
Got a new bike today spoke to Joe really helpful great customer satisfaction thank you
3 weeks ago
Joel O
Some things a bit pricey, but you can it it straight away rather than on the Internet.
4 weeks ago
Debora Willard
Nice team supportive and positive help.
3 weeks ago
Linda Bowman
Had a problem with my coolant, as coolant level warning came up. Met with a halfords assistant Bruce really nice guy. Told me what would best suit me as I was traveling to Peterborough and I was with my 8 months old daughter and wife. Came out with me helped to refill the coolant and didn't charge me anything. Humanity is restored. Good work guys keep it up. P. S. There was one more guy at the till he also helped me and told me more about the problem. Unfortunately don't know his name.
11 months ago
Scott Ashcraft
Pleasant staff but was told they had what I needed but when I got there they was out of stock the should have checked
4 months ago
Byron DeGrave
Do not go here not got a clue what they're talking about waste of time
1 month ago
Baskar Baskar
Fantastic service from a member of the bike team. Called in today 15 miles into my bike ride and they fixed my fault within a couple of minutes.
5 months ago
za sandfan
Brilliant
3 months ago
mark driver
Great service, staff will help you with any questions
1 month ago
Shundra Kuenning
I really don't have a clue about bike , so I ask a lad called Connor who really didn't want to help me . And is also started serving someone else when I put a lock back I didn't one . So he got someone else to help called Joe . Who was helpful but didn't take details like phone number or email. But when I pick up my bike , the lady that serve me was very helpful. I would say that the welford rd halfords is better. But I thought I would try the abbey lane one , never again.
1 month ago
Lilisbeth Castillo
Great service and experience
1 month ago
Krcb Davis
My first visit to this branch of Halfords on Sunday morning and I was very impressed with the service I received. I couldn't find a specific tool I needed urgently so asked a member of staff to check if they had one in stock. She checked with a colleague and then physically checked in the stock room, when she couldn't find one in store she phoned other branches and located one for me at another store in the city and arranged for it to be left at the desk for me to collect. The store was very busy with Sunday morning shoppers yet she remained calm, professional and with a smile, so well done Halfords and thank you Manisha I got my job done.
3 months ago
Richard Pinkos
Don’t normally shop at Halfords, however Needed a wheel sorting for a trip, one of the Bike mechanics pulled out all the stops to get the job done. Credit where cred is due. Some good bargains in store too.
5 months ago
Margaret Peabody
They were very helpful
10 months ago
Robbie Danil
Friendly staff
11 months ago
Emily Dorman
Amazing staff. Friendly and always eager to help. Know their stuff! Extra thanks to "jack" excellent service. Your a credit to the store
5 months ago

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