Halfords - Abbey Lane (Leicester)
Auto parts store Halfords - Abbey Lane (Leicester), Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom:
220 reviews
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Address: Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom
Website: halfords.com
Phone number: +44 116 262 7355
GPS coordinates
Latitude: 52.6467546Longitude: -1.1415947
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reviews
Luke Simmons
They've virtually always got the product or advice you need and their prices are great
11 months ago
Daniel Hillman
Did click and collect on line...received the message went and collected it no waiting.....straight in and out. brilliant
7 months ago
master mason
Great service and very helpful staff.
6 months ago
Desiree McLaskey
Service was great.I went to pick up my bicycle and the young lady that attended to me was very helpful
1 month ago
C Dunn
Overall a good experience!
2 months ago
Kathryn Kindl
Click and collect easy to use. Friendly and helpful staff!
9 months ago
Anastasiya Flaksman
thanks for the help with my boke
1 month ago
Robert Ring
Got Very good advise to buy a bicycle..
A1 staff
9 months ago
Momin Afrede
Very good service
1 month ago
DeLeon Jarmon
Great and friendly service
1 month ago
Roy Tuttle
Customer service was none existing, you have to queue to ask a question about a item, then if you buy the item you will have to queue again, total waste of time.
5 months ago
Johnathon Hunter
Customer service was good.got what I needed.
Thank you
9 months ago
Mike David
VERY GOOD STORE I RECOMMEND EVERYONE
8 months ago
Michael Galea
Lady on the phone was very helpful and lady on the till was very friendly
8 months ago
Halie Williams
Wish i had a better experience but to pick up a bike from store tooks 3 hr and ???? as found out first mudguard was replaced as original came with manufacturer Problems than driving home in 10 min the new bike chain broke down ????????
11 months ago
Courtney Mcmillian
Great day bike all fixed and ready to go thanks lads
9 months ago
Amanda Saliba
First class service.
4 months ago
Don Park
Rubbish customer service online.
Don't buy online for click and collect as they said after 1 hour can collect. Mine been 48 hours still no response regarding the order. Can't even get hold on to them to talk about it. They took the money n not even bothered to update customer. Well disappointing
2 months ago
Errol Brown
nice store - recommended
1 month ago
GRIM FIREHEAD
Great professional workers.
4 months ago
Maddie Bonds
Good fast customer service
4 months ago
Melissa Edwards
The cycle section team are absolutely brilliant in this store. I have visited on a few occasions for varying things and they have always been friendly and willing and able to get my bike sorted. My go to store!
1 month ago
Jillian Stone
They have a huge range of products when it comes to bike and car accessories or diy tools. There are hundreds of bicycles parts and bicycles for sale in this store. They service and repair the bicycles as well. But they don't service any cars in this shop. They might fit your wipers or change a bulb etc but the waiting time is too long (approx.45mins) for these tiny jobs which needs to be improved. Overall experience as a customer was good.
1 month ago
Zach Liebowitz
Had all I wanted. And everyone using face masks, surprisingly.
8 months ago
Ryan Maas
Need better coordination between employee on how to handle customers in this pandemic.
9 months ago
Douglas Morgan
Good place to go for your car and bike bits.
10 months ago
Andrew Tolopko
Everytime i visit this store, either store itself is empty with nobody on the shop floor to assist or they mind their own business. There is no such a thing as customer service. I have experienced this everytime i visit this store. They just assume expert customers to come in, buy and walk out. I went to buy something which they had in store but without checking, they said no we don’t sell it. I came back and checked online, item was in stock and available for that store.
2 days ago
NAVJINDER SINGH
Gaian,great customer service helpful member of staff
11 months ago
Scott Mackenzie
Love this place
1 month ago
Cliff Plummer
Very generous with setting up a bike, sorting kids accessories.
2 weeks ago
Andrew Painter
So I had to call into this Halfords as my windscreen wiper had come off while driving into Leicester and it had been raining during the journey and didn't want to risk it, so a bloke came out (didn't get his name) and looked at it, however wasn't sure why it wouldn't go back on, so another bloke came out with him, eventually together they fixed it and I was ready for all weather's again, the two blokes were lovely and very helpful, and couldn't of asked for better service.
Thank you to these blokes for all their help ☺ perfect service! ☺
1 month ago
Dan Jipson
Booked to change battery.. Thanks
5 months ago
Cristian Russell
Very polite and friendly and officiant person
7 months ago
martha stearns
Very helpful staff and bike set up proficiently.
11 months ago
maria crandall
The staff, when you could find them were not very knowledgeable and even though they looked at the car and went on their computer ended up with giving me the wrong products.
I then had the inconvenience of returning to the store and returning the goods. I then spoke to another assistant who said I had been given the wrong products and proceeded to bring out another set of products which he said were correct, I could see from the outset that these would also not fit and asked to speak to the manager. It transpired that the original assistant had not only given me the wrong product but they should have given me a fixing kit as well. The manager said that this was not in stock but would have to be ordered.
I asked if there was any kind of discount, due to my inconvenience to which he replied, ‘ I can offer 10% on the extra parts but I do not have to offer you anything ‘. His whole attitude was rude and condescending.
I felt I had no choice but to ask for a full refund.
I have since gone else where and found the right product for a better price.
Will not go back to this particular branch again.
4 months ago
Sheryl Holmes
Good friendly staff and good social distancing
1 month ago
Jennifer Churchill
Staff member was really helpful. Helped me to choose the right diesel oil and also to check the levels in my car
2 months ago
Emilie Secher
V helpful and staff friendly
10 months ago
Kevin Foley
Perfect!
1 week ago
Melissa Dempsey
The staff are horrible
2 months ago
Farmer
Excellent service very helpful staff.
9 months ago
Rianna Romanowski
Be careful. Good value bikes, however aftercare is atrocious. Their standard response is "that's not covered because it's a wear component".
My son's bike's bearings fell out because the bearing lock nuts weren't tightened properly when we bought it (I doubt that Halfords would have checked them when they assembled the bike). When we took it in we got the above response, even though clearly bearings falling out because of improperly tightened lock nuts had nothing to do with wear and tear. When they did admit they were at fault they just tightened the lock nuts, they didn't replace the damaged axle or the missing bearing dust covers; they even over tightened the bearing cones while doing it! On calling them, when I found out the work hasn't been completed properly, I then had to argue that they had done half a job and should have replaced the damaged/missing components and done the work they did do properly.
Update - poorly put together bikes means you're more likely to have to go back for a service/buy a new bike for younger kids. Another example similar to the above is a poorly tightened crank bearing cover. I can only assume that they have worked out that if they don't tighten such parts that eventually (and not too soon to be a problem for them) the bikes fall apart.
1 month ago
Samantha Darensbourg
Went last week to buy a wiper blade for my car. Asked the lady which would be the best and gave my car details. She went to her it for me and I asked if someone could fit it for me. She said yes , then I proceeded to paying and asked how long is a wait. She replied 30-40min as there were couple people waiting. I said no worries I cant wait that long and left. However after few days I realised as I went on their website they charge for fitting (which I dodntd know but thats fair). Lady at the counter didnt said anything about additional charges and when I said I cant wait she never said anything about refunding me a money that I paid for the fitting. I know it's not a big amount but its just not fair for charging for their service I didn't used.
2 days ago
Mr Rennert
Really helpful, very friendly staff. The bike section is brilliantly managed and those guys were very knowledgeable especially regarding repairs/technical queries. The national switchboard number is a bit lacking - calls take a long time to be answered - but I guess everyone works the floor and not the telephone. Great store, keep it up!
8 months ago
Tim Koslowski
very helpful
3 months ago
Sara Parrish
Helpful staff feels a bit empty but thats more covid than anything
9 months ago
Ethan Germann
Good selection but needs more staff on the shop floor.
2 days ago
Preston Blake
Helpful & knowledgeable staff,
6 months ago
OSMAN SANNI
Shaun was very helpful today I had found the part I needed but was unsure as to what size socket I would need, he took it out of the pack and found the correct one for me. Good service.
4 months ago
Kubra Ali
poor service 1 guy on bike till with many customers and 2 staff on main till with 0 customers
10 months ago
