Halfords - Abbey Lane (Leicester)

Auto parts store Halfords - Abbey Lane (Leicester), Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom: 220 reviews of users and employees, detailed information about the address, opening hours, location on the map, attendance, photos, menus, phone number and a huge amount of other detailed and useful information
Halfords - Abbey Lane (Leicester)
Rate: 4,2
Address: Unit B St. Margaret's Way, Leicester LE4 0BY, United Kingdom
Website: halfords.com
Phone number: +44 116 262 7355

GPS coordinates

Latitude: 52.6467546
Longitude: -1.1415947

Location on the map


Kurt Wesseling
I spoke with a lady called Danielle who helped me to purchase a bike for my son. I needed it building with a quick turnaround for a special occasion. As soon as I explained this Danielle couldn’t be more helpful. She made sure everything was correct, confirmed the date the bike would be in stock, asked what else I needed and put the build as the first job that day. End result was a morning phone call to say the bike was ready resulting in a very happy boy. An absolute credit to your organisation, you should feel proud!!
7 months ago
Yasmin Andrade
Good service, nice bikes and a better customer experience....
5 months ago
Kyle Canfield
Just had a new rear brake fitted to my mountain bike. First class job and excellent communication. Really well looked after by everyone there. Many thanks.
7 months ago
Jeffrey John
After trying myself the light seemed hard to sort, but when sorted there was in excellent knowledge and advice. I was looked after with no problem
7 months ago
Nathan Sohriakoff
Wonderful people. Felt very well taken care of. They explained everything to me clearly and well and were respectful and understanding of my curious nature. I look forward to any future visits
7 months ago
Daryna Bielik
The bike team at the Abbey Lane store are exceptional. Their knowledge is amazing, their service is first class and I cannot recommend them enough. I recently needed help with my bike as I was struggling to adjust the front brakes and quick release. One of the team, Gaian was so helpful and patient and even gave me a few tips that I see this not just as a great service but as an education!
8 months ago
Natalie Pospisil
Rod and Michael at Halfords are the wizards of the 'bicycle world'. They have a knowledge which far surpasses many other bike repair services in the area and have done an amazing job on several bikes that we have. THANK YOU!
7 months ago
Kelly McLanahan
I love Halfords! They do a range of great products and the prices are really good. I felt safe in the store. They weren't allowing many people in at once which was great. The staff however could be a little happier and have less of an attitude, really put a damper on the whole experience when you are happy with the purchase you are making but you are met at the tills by someone who spoke to you like sh*t.
11 months ago
Jonathan Spelman
I came here to get a second hand bike assessed and ultimately serviced using the government voucher scheme. I was very impressed with the friendliness and knowledge of the staff, it felt like talking to mates as they gave advice and answered questions. I was also pleased that all the work done was within the £50 of the voucher so I feel confident that their assessment was genuine and my ignorance wasn't taken advantage of. I had previously avoided Halfords expecting them to be expensive, and while they are a few pounds dearer I now feel it's worth it for A service you can trust.
8 months ago
Bill Farris
Very happy with abbey lane store ...work on my sons bike .was done very quickly . All staff polite and friendly
7 months ago
Jenny Skrenes
Visited Halfords on Abbey lane to possibly purchase a Dash cam .I was greeted by a very helpful + knowledgeable young lady called Danielle she was very understanding to my requirements + I bought a mid range Dash cam + accessories . Halfords are even fitting it for me . Thankyou for great service
7 months ago
Andriel Ximenes
I recently took my mountain bike in for a gear service and was received by a chap who’s name was Rod (I think. Chap with long hair). He was very knowledgeable and treated me and my sons with great service. He even adjusted my wheel spokes as a complimentary gesture. Highly recommend this gentleman for all your bike repairs.
9 months ago
Renae Witham
decided after many years to take up bike riding again !! Went to Halfords today, and the Staff at the Bike service area were just incredibly helpful. Gave amazing advice on what I required. I honestly cannot praise them enough !! well done guys !! great experience.
8 months ago
Divers Divers
++++Exceptional customer service! I bought my new bike today. Thank you to Will who was extremely patient with me and my children. Will was knowledgeable and informative, caring, trustworthy, honest and kind. Highly recommended.
9 months ago
Jeff Smith
Great place to pop and have a quick bike service. Brilliant and friendly staff. Haven't been for a few years and it's so much better now the bike area is on the ground floor and not up the stairs.
9 months ago
James Schmitz
Turned up on a Saturday morning and told the guy at the door what the problem was, I was instructed to park in a bay. The mechanic came out to me and proceeded to change my headlight bulb and then checked that everything was working ok. I then went to the checkout to pay. All in all the whole process took about 15 minutes. I now feel safe that my lights work. I was impressed with the professionalism, and the price to fit the bulb was below what I was expecting. It was a very good experience and I will definitely be using Halfords again.
10 months ago
chris griste
I ordered a new bike for my daughter online and was able to pick a time slot for my collection. When we got there, the bike was ready and all we needed to do was to shop for a new helmet and few other accessories. Overall very good experience. They have adjusted the seat as well.
8 months ago
Ethan Arena
Really helpful was redirected here from the Coalville branch to get my wind mirror glass. They were friendly helpful and couldn't do enough to make sure I was happy with the service
7 months ago
amy houser
I needed a replacement car battery so visited the Abbey Lane Leicester store..The staff member was very helpful and he fitted it very quickly.
7 months ago
Terry Wildman
My experience was alright. I bought my new bike online, where it was saying that it is ready to be picked up within 3 working days. I have received phone call next day morning that the bike is actually not available, so website wasn’t giving a correct information, so they offered me that I can choose to get my money back or get same bike in a different colour. I choose a bike in different colour and was very excited to pick up my bike. When I arrived it turned out that I mixed up appointment dates and came one day later but the bike was not ready. I have been told that it is actually planned to be ready for collecting two days after that. Because the store was empty and they were not too busy they found my bike and built it while I was wandering around in the store for next 20 minutes? They were very helpful and friendly. Problems solved, I am happy :)
11 months ago
Desiree McLaskey
Had to queue for a bit, but staff courteous and efficient. Had chain fixed onto my bike, cheap quick job, collected in an hour. I think usually you would need to book this service. Thanks!
8 months ago
Emma Knox
Great store. Really helpful staff. Nothing too much trouble.
7 months ago
Jeremy Day
I've lived within a 5 minute walk from halfords so It has always been my go to store for bikes and parts.. and I can honestly say not just for bikes and other things as the shopping experience goes this is the worst hands down I'd go as far to say I'd give anyone 50 quid if they find any worse service it is that poor.. in the past I have came out with more problems than when I first went in in the first place.. it is beyond embarrassing y made it th
9 months ago
Dean Wessels
I needed some wiper blades replace in a hurry. This was done in an extremely efficient and friendly was and the price was very reasonably
7 months ago
Landry Zagre
the store was clean tidy and had a variety of products. The staff were friendly. Can't fault it
7 months ago
Winston Tate
Great store with great staff, Bargain prices too and good quality products.
8 months ago
Joel Kaufman
Great range of products, however very unprofessional behavior from a member of the staff during my visit made me feel awful. Hopefully they either warn him to mend his behavior or sack him.
8 months ago
neil burrow
Excellent service needed car parts fitting and service check carried out. Prompt friendly service from Aquib very knowledgeable and attentive with great professional service and great tips on my car maintenance thanks to him, will definitely use again.
11 months ago
Saint Michael
Great staff , knowledge and personality amazing, thankyou in helping me purchase a car seat. fantasticcc
8 months ago
kiana connor
Fantastic bike service. Would give five stars except earliest booking I could get is two weeks hence
9 months ago
The service was amazingly good! Both Michael + Eaian had am amazing about of knowledge and answered all my many questions. Superbly professional staff.
10 months ago
Monique Payden
Staff always helpful, accommodating & knowledgeable, & will always try & fulfill an order or purchase either from their store or one of their other local branches.
8 months ago
Tanya Emery
The worst service ever in Leicester stores. 3 times ins store to fix a puncture and still with a wheel that keeps loosing pressure every 2 days. No useful staff. Covid secure guidelines just a fantasy, customers in and out without a mask and staff without saying anything. Had to complain to get an order placed days on advance, they said everything was in store, I go to pick up things and it was not true. The store manager offered me a 20% discount in store and after 5 minutes, it was not the case. Then they offered me 10% discount on the phone and then again, via email they said it couldn't be arranged. Ah.. forgot... I went to buy a bike... And I had to order it myself, with my phone in store as the guy serving me couldn't bother..... They are lucky I've a cycle to work scheme , but I will definitely talk to the company I work for (University of Leicester) and suggest to go for another retailer store. Evans offers a way much better service.
11 months ago
James Hendricksen
The store was great and easy to sort out my issues. Everywhere you look there are great staff to help with anything. One of the staff, Michael was especially nice and helped me out more than ever. I couldn't fit my bike into the car and the store was full of bikes that are for repair so there was no space to put my bike for repair and yet Michael still let me keep my bike in for repair. Great customer service and Wide array of great bikes to choose from.
1 month ago
Patricia Smith
Awesome service. A whole stuff are so helpful. Thanks
8 months ago
Aminta Martinez
Not a great visit. Was told light bulbs don't have a 1 year warranty, paid nearly £20 per bulb and was only 6 months old. Whilst there requested a bulb for side indicator, when given bulb said it looked large but was told it was right one. When I got home found out is was the WRONG bulb so took it back to other Leicester branch on Putney Road. Staff member was excellent, said bulb was wrong and also told me bulbs ARE guaranteed for 1 year . She quickly sorted everything out with no hassle. Well done her ( didn't get her name unfortunately) will stick to that store in future.
11 months ago
Luchi Ghita
The guys that work at the biking department are really good. They are very competent and experienced. They provide an excellent customer-focussed experience. I was able to get great advice regarding my bike's maintenance. I would highly recommend the biking department for all your biking needs. Book a free health check for your bike on Halfords' website
2 months ago
Joyce Kanard
The guys at the bike sector of the store are absolutely amazing. Knowledgable, polite, efficient and just all round quality!
9 months ago
Florencia Schwarz
Helpful staff member came out to car and checked my issue and then advised a product to help.
11 months ago
aleksandra Spinelli
Fab service here by Aquib Wipers purchased and fitted in 10 mins Credit to the team
7 months ago
Steve Jimenez
Very good service repairing my bike in these difficult times. Well done!
7 months ago
John Solomon
Went there today to get a new headlamp bulb, I asked for 2 even though 1 of them was OK. I do a lot of driving at night, the guy changed them over and gave me the good bulb back as an emergency. I drive a Mazda 3 changing bulbs is difficult at best. They changed the bulbs, checked my other lights, battery and windowscreen wipers. Other than the Bulbs and fitting them everything else was free. Thank you Rhys who did most of the checks whilst I was paying. This guy is a big asset to your company. Highly recommended.
2 weeks ago
Roopa Ankireddy
The Bike Manager, I believe his name is Chetan, was super friendly, helpful and had amazing product knowledge. He carefully listened to my needs, gave fantastic advice and helped me pick out a fabulous bike! Thank you for such a lovely service :)
4 weeks ago
Lindsey M
Good service and the staff knew what I was purchasing and also knew how to apply my nhs/blue light discount.Thanks to the staff at Abbey lane site who served me very well
8 months ago
John Rolf
Purchased a bike from this store and told would be made up and to collect Thursday. Gent who served was amazing and helpful. Came Thursday to collect and told wouldn’t be done until Saturday by a rude man which we were told was the manager with no explanation just to come saturday. Went Saturday to collect and another man served us and wasn’t the best person to be in the bike section when we was pretty clueless and not helpful.
1 month ago
Matt Fleming
Nic, quick and easy. Short waiting time. Friendly, helpful and knowledgeable staff. Just the experience you want.
10 months ago
Great team and very well informed of there products, would recommend
7 months ago
Shannon Bowman
I was looked after soon as I walked in the store. The staff were very helpful and very polite. Definitely with shop there again.
11 months ago
Stephen Barnett
Having purchased a bike for the first time from new I was very impressed with all aspects of click and collect and when I collected it the staff were happy to answer my questions iwas very pleased
10 months ago
Maurice Green
Great friendly service provided! Gaian went the extra mile to deliver outstanding customer service - thank you! Would recommend to visit this branch (especially Gaian for all your bike needs)
11 months ago

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