Jardine Select Towcester
Used car dealer Jardine Select Towcester, A5 Roundabout Greens Norton Road, Greens Norton, Towcester NN12 8QE, United Kingdom:
220 reviews
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Address: A5 Roundabout Greens Norton Road, Greens Norton, Towcester NN12 8QE, United Kingdom
Website: jardinemotors.co.uk
Phone number: +44 1327 579026
GPS coordinates
Latitude: 52.1395230Longitude: -0.9981030
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reviews
Cindy Cohen
Scott’s a top guy, really call not pushy and lovely to have a general chat with. In love with our new car
11 months ago
Destiny Horn
Went in to look for my first new car. Staff I come into contact with seemed very helpful. There was a nice feel to the business. Lots of cars to to view within my price. Will be back to by when I have passed my test!
1 month ago
Harold Price
Friendly, professional, and helpful staff.
4 months ago
Wahkeef Waheed
Many thanks to Jack, pleased with our purchase and the service we received
8 months ago
Conrad Jantzen
Nice helpful staff in sales, was made to feel comfortable and not forced into any decision.
5 months ago
Natalie Palmer
Keith Dunlop was clear, helpful and efficient. We are pleased with our purchase.
11 months ago
Jay Jakovic
Scott Seabrook was very professional and helpful, talking me through all the functions of the car. He made certain I was happy with everything and could not do enough for me.
3 weeks ago
Battaliondan
Craig Allan was simply fantastic and made the whole experience fun, informative and reassuring. The car was for our twin sons who are just turning 17 and he was brilliant with them and even gave them birthday cards and key ring each which they loved. 10 out of 10. He linked their phones to car and other nice touches. I could not recommend him highly enough.
3 weeks ago
SHEILA HAMILTON
Alex our Sales Executive was very helpful and we are very happy with our Tiguan, also the Retail Manager Tom answered our questions and made himself known and available.
Thanks
Karen and David
8 months ago
Jessica Hayes
Keith was happy to help, friendly and made the purchase of my car both stress-free and enjoyable!
2 weeks ago
Victor Hetman
Vince was very helpful and kept us informed all through our purchase.
5 months ago
Lavece Smith
Hannah was extremely helpful when asked questions about my vehicle. Kept her word in promptly letting me know what issues were diagnosed, and gave me a description of everything that was required and the individual costs when queried. The free oil change and valet was also greatly appreciated and I will definitely be using this garage again. Thank you to all whom were involved.
1 month ago
Fiel
Scott Seabrook was the sales person i dealt with throughout the purchase. He was very professional and personable. Although difficult due to COVID-19. The purchase of the car was easy and i felt safe in the dealership. I would recommend to anyone. Thank you
2 months ago
Anthony Oliveri
I first visited Jardine when it was a VW dealership just to have a look at what they had. I ended up buying, some months later, through the same original salesperson I spoke to after they changed to Jardine. The service I received was top notch and I can’t recommend them enough. Craig Allen was who I dealt with as the main point of contact as well as Sarah Moseley for some after sales bits. Craig showed a genuine interest during my first visit in finding me the right car without any hard sell techniques and not trying to put me a car just to secure a sale. His approach was refreshing and made me go back to see him personally some months later when I was ready to buy. The whole process and the service I received felt like it was focused around me as the buyer, not just a car purchase that they were benefiting from. The regular updates by email/phone call/video message were timely and not over the top. If you are in the market for a quality used car and want a genuinely fantastic service, I would 100% recommend speaking to Craig at Jardine.
1 month ago
Bob Cherek
I accompanied my friend to Lancaster to help him buy his first car! We dealt with Scott, who gave us fantastic and friendly service! He was remarkably honest, and remained professional whilst informal, and absolutely went out of his way to get the car (approved used 19 plate Polo) ready for us in a very short space of time! The branch also conversed with us and was super friendly! Car was in great condition too and the overall sales process was effortless! I will absolutely be back when I myself am in the market for a VW. Thanks Guys!
2 weeks ago
Amy Durant
Had an MOT & service done here. Really great customer service & friendly staff. Made the whole process super easy for me. Will definitely be returning and recommend to all!
3 weeks ago
Abhishek Yadav
Jack is a great modern day salesman. Very helpful, not overly pushy to make a sale and is a asset to your team
9 months ago
Lev Fertelmeyster
I would definitely recommend Towcester Volkswagen to a friend. Very polite and friendly staff. All our questions were answered. We are very happy with their service. I am more than happy to give them score 10.
5 months ago
Peter Hicks
Friendly, knowledgeable staff, not pushy. Good range of vehicles. Conveniently placed site- shame it's apparently going to close soon
1 month ago
Sofia Kotelnikova
Craig Allan and Sanjay Kapur thank you both ever so much in helping me with purchasing my new golf! They were very accommodating with what I wanted and were able to find the right car for me. The whole experience with them was very relaxed.
Craig is fantastic, when the car arrived he was able to set everything up on it ready to go. On the day he was able to show me everything in the car and set up my phone, navigation etc... and ensured I was happy before leaving. Also in the aftercare he's been excellent to talk too and any further questions he's been at hand to support me through.
Thanks again for a superb service and car :)
3 weeks ago
Susie B
We met with Vince on a Sunday which was his day off and he was very thorough and patient as we had our kids with us. He listened so what we wanted which they didn’t have on site but made sure it was their at the earliest convenient, filler it with petrol and when we collected our new car. A genuine nice chap and a pleasure to deal with.
5 months ago
Joy Winnie
From Initial contact through the stages and to final collection the interaction and feedback was faultless.
1 week ago
Carla Frazier
My sales rep: Jack Faulkner was exceptional. Highly
Motivated in getting what the customer wants, not pushy or demanding. He was honest and very realistic. He asked when he wasn’t sure on something and was more than happy to go that extra mile, when helping me complete the sale with a toddler.
3 weeks ago
Bri Jamshidi
Amazing service cannot thank Tom and Dom enough!
7 months ago
Baani
Disappointed with poor sales service.
Purchased a few months old car from here in December and part exchanged my existing vehicle. Had several issues which have not been rectified properly:
Was told by the sales rep that they would deal with all the paperwork and post my V5 to the DVLA etc. My existing vehicle had almost a full 6 months tax so was expecting a nice refund from the DVLA. After a few months the cheque eventually came through for next to nothing. Queried this with the DVLA and they told me they had never received the V5 for my old vehicle until March - 3 months after I had part exchanged it to to Jardine! Disgusting - the car was STILL registered in my name after sitting on the forecourt for 3 months which I am pretty sure is illegal and all due to the poor sales team here. Was offered a refund on the tax but it is now June and I am still waiting!
When purchasing the second hand vehicle which was under a year old, I was promised a full tank of fuel which never materialised - the tank was half full. As it was 3 days before Christmas I just accepted the car and said nothing, after all its only £25 but don't make promises you can't keep.
From the day I had the vehicle it was clear that it had not been cleaned properly: there was a gift bag in the glove compartment, parking tickets on the windscreen and the interior smelt like dustbin combined with cheap aftershave. Not off to a great start.
Within a week or two of having the vehicle I had issues with the coolant and steering which Jardine fobbed me off with (probably because I am female is the feeling I had). I was assured the car had been serviced prior to purchase and assured as part of the service that the coolant level was checked, however after a few weeks of owning the car I had to top up the coolant level as it was well below minimum.
Eventually Jardine agreed to send the car to another VW garage for them to have a look. I was told on the phone the car would be put on the back of a transporter, not driven but when I chased the service team it turned out the service team were driving to collect the car! My vehicle is a top of the range sports car, yet the courtesy car I was offered was a pretty bottom of the range and basic golf which I had for well over a week. In addition to this I left the car with almost a full tank of fuel and they returned it to me with the fuel light on after racking up 300 miles on my car. It felt like the garage didn't actually look into the issues as the issue with the steering is still present.
Definitely would not purchase another car from here again as it has been nothing but stress and I am not holding my breath that I will ever see the refund I am due for Jardine motors having a car registered in my name sat on their forecourt for 3 months!
4 months ago
Paulina Collazo
Top Class! ????
3 months ago
Ingrid McCallson
Everything was fantastic . We recommend that place. 10/10.
9 months ago
Mary Wright
My visit to Jardine was fabulous. Friendly and helpful. Thoroughly enjoyed my time there
2 weeks ago
Samantha Guzman
Professional and very friendly Volkswagen dealership. They truly go above and beyond for their customers from the first point of contact and even after you've driven the car off the forecourt. Despite the heavy snow and icy roads Keith was there waiting for us when we arrived with the coffee machine on standby! Would definitely return in the future. Thanks for all your help!
4 months ago
Danny Delph
Met Mr.Vince. very friendly and helped to choose my car.
4 months ago
Robert Ribeiro
Scott was exceptionally helpful and the entire process was a pleasure.
11 months ago
bryan benn
I was looked after by Dominic and his colleague James who were very friendly and honest. Dominic did an excellent job and made the process of purchasing a new vehicle extremely smooth. I appreciated is honesty and reliability and would purchase another car from VW due to his excellent customer service skills.
3 weeks ago
Mayra Alvarado
Very professional and friendly approach with customers
8 months ago
Paul Sousa
I have used Wayside for several years and the staff are professional but friendly and I would recommend 100%.
1 month ago
David Walsh
Scott was absolutely fantastic! It was like a mate trying to help me out as opposed to a salesman trying to force you to buy. I felt very comfortable buying from him.
2 weeks ago
AnthonyTiffany Wright
Very good service, kept up to date on work needed and cost. Fair pricing and very speedy. Scott Wray in service was really helpful and enthusiastic.
2 months ago
Gerald Brennan
5 stars all round.Had been looking for a while to purchase a car for my daughter and not had much luck/good experience but the moment I was in contact with Towcester Volkswagen my mind was put at ease and we purchased a beautiful car at a great price. Vince Cripps is a credit to the organisation.
3 months ago
Matt Bills
I found the whole process of buying my new car very easy and i am absolutely delighted with it. The sales executive Michael Goodwin was extremely helpful throughout the whole process from the very beginning when i first visited, and nothing was too much trouble. I am particularly pleased with the after sales customer service and I have returned on a couple of occasions to seek further guidance on a couple of items on the car i wasn't too sure about. At all times Michael has been most helpful and I have no hesitation in recommending Lancaster Towcester using my experience as the reason.
1 month ago
Senthilkumar S
Hugely grateful to Joe and the team for getting my Golf sorted out super-efficiently after I was stranded 200 miles from home with a series of worrying warning lights on the dashboard. I hadn't booked in (obviously!) and they were really busy, but they managed to track down a replacement part and get me on the road in time to get home that night. Thank you!
2 weeks ago
Apurva Koti
Been using Towcester VW for years. Always friendly & helpful staff. Would definitely recommend to others
2 weeks ago
HD T
Obtain a second opinion before having ANY work carried out by Towcester Volkswagen. I was told that all of my brake pads AND disks needed replacing. Around £700 + VAT. I had everything checked by an independent and none of the pads were more than 50% worn and there were no steps, cracks or other damage to any of the disks. I'd used them before for servicing and had no issues with the quality of work but after this experience steered well clear.
3 months ago
Cyndy McAfee
Very helpful
2 months ago
Sultan Alneyadi
Very quick response. Domenick where very helpful and friendly. It took just 2 hours in total to do a finance and the rest of paperwork.
1 month ago
Nicole E
I have just bought a car from VW Towcester. This is the 3rd VW I have bought and I didn't think the service and efficiency could be better than before but it was! Dominic did a great job and I am really happy with the car and the deal
3 months ago
Arkadeep Dey
I found all staff to be very helpful and friendly making my visit both enjoyable and fruitful.
A specific Thanks to Vince Cripps for his top notch customer service and attention to details.
11 months ago
Wangfei Yang
Got car fixed quickly and effectively.
3 weeks ago
Monika Rajak
Great environment, great staff and did what they said they would.
2 weeks ago
Chuck Gingerich
Brought car in for a service on 1 August as arranged. Expected to get car back same day but told later in day that work had not been started and car would not be worked on until 2 August. Phoned in 2 August and told car would be ready by noon. Wanted brake fluid changed so felt that may be later than noon. Heard nothing so drove to Towcester at 3pm and told brake fluid not changed as yet. Said that I would walk my dog for an hour and come back. Car was ready at 4. Appreciate things happen.
3 weeks ago
Billy Alexander
Very good service and a very happy customer, I will be back one day if I change my car
1 month ago
Chris K
I have been a customer of VW in Towcester for some 40 years
and the staff have always attended to my needs where my car is concerned with utmost courtesy.
1 month ago
