Robins & Day Peugeot Liverpool
Used car dealer Robins & Day Peugeot Liverpool, 77 Mill Ln, Old Swan, Liverpool L13 4EJ, United Kingdom:
220 reviews
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Address: 77 Mill Ln, Old Swan, Liverpool L13 4EJ, United Kingdom
Website: robinsandday.co.uk
Phone number: +44 151 254 1010
GPS coordinates
Latitude: 53.4089293Longitude: -2.9138948
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reviews
Tiffany Webb
Went in just to look at a vehicle I had seen priced extremely well by a broker not expecting to speak to anyone.
I was approached by a lovely lady called Jane who having ended up speaking to, decided to pass over my details ( which I don't normally do) in order for them to provide me with a quote.
Really hope they can come up with a matching deal as it was a pleasure talking to Jane who was very polite, professional and extremely well versed with all of my options.
If not for Jane I would have just "Sneaked" a look, then ordered elsewhere but now I will wait and see what happens.
Well done Jane excellent overall service.
1 month ago
Rhonda Decatur
Picked our new car up today. Absolutely love it!! Massive Thanks to Steve Watson for a great service
8 months ago
Nikki Reese
Was in to order a car. Friendly, knowledgeable staff and well-laid out showroom. So far, so good! To be updated later...
11 months ago
Kathryn Hathorne
Don't even want to give this company 1 Star! Damaged my car during service and nobody cared, the service manager wouldn't even see me, "prove it" was his feedback via the service desk! Total amateurs and shysters, go elsewhere like me now or use them at your peril!
Shocking company
(Your response below is typical of the shambolic way you operate...I'll give you a clue as to find out about my gripe...ask Sarah, and mention my wheel!)
Discuss sensibly? I tried that when you damaged my car, and contact your service manager? I tried that too. Did you not read my review? I have no interest in your desire to "resolve" if my review gives 1 person the ability to walk away from dealing with your company then my poor experience of your service and my damaged wheel was worthwhile!
11 months ago
Alen Kozic
A week ago, my family and I bought a car from this Robins & Day showroom, Peugeot Rifter model, we are very pleased with this car. I want to say a huge thank you to Michael for his diligence and patience. Thanks to Michael Mannheim, Robins & Day's top seller.
9 months ago
Skye Shirley
Big thank you to Daniel macnulty and the team
They were great from start to finish
Laid back attitude which I like
no pushy sales or can’t do attitude
Emails prompt phone conversation
clear and help full.
I would personally recommend you ask for
Daniel if your looking on commercial
5 star review from me
2 weeks ago
Cindylou Godard
For the past 12 years I have purchased all my cars from Robson and Day Liverpool, the service and care given by then staff has always been excellent, from the the sales team of Mark and John right through to the service department all have made buying a car a pleasurable experience.
I think i am now on car number 8 from the team ad R&D Liverpool and cant see any reason to change.
Sorry to hear about the tragic loss of John McVey at new year, he contacted me for my latest purchase which I bough at the end of November 2020.
I am sure that I will continue to do further business with Mark and the rest of the great teem in the future.
3 months ago
william emmons
Great place the young lady who looked after me was brilliant she new everything she was doing 10 out of 10 for her
1 week ago
Thomas Arend
Negotiated a good price for my car with Steven and he was able to provide me with a discount for my profession. Steven kept me up to date with the order of my car and was always happy to answer any questions I had along the way. Car arrived earlier than expected which was an extra bonus.
1 month ago
virendra kaushal
Very good anti covid measures in place. Staff friendly and welcoming. Good communication, sensible suggestions given for repairs. Costs reasonable. No worries about using this garage.
8 months ago
Gashaw Mekonnen
Asked several times to be removed from their marketing after I purchased my car, I still get letters, phone calls, emails offering me a better deal that didn't exist, ended up offering me a used car because that was the only way to get a cheaper deal. I also got charged £24 for a key battery I didn't want that died 3 weeks later for a fault that still isn't fixed. If you had of left me alone I would have been a happy customer.
5 months ago
Robert Haynes
Bought our new car from Robins and day and very happy with it Peugeot 2008 GT. but after sales service is disgraceful. We have been trying to get a cheque payed to us from this company for over a month nobody in accounts can give my husband an answer when it will be payed. The accounts team promise to ring back and nobody does. Happy to have our money which is a lot of money but to ask for them to re issue a cheque for £344.00 is like getting blood out of a stone. Terrible after service/ customer service.
8 months ago
Jude HU
Very helpful and friendly staff, the gentleman who dealt with us was joe. He Took the time to explain the best way forward and the options available.
4 months ago
Khosrow Zibari
Rang to enquire about a mobility car, i have never been so insulted in my life, i thaught the guy on the phone fel asleep wilest speeking to me no infirmation he just culdent be bothd i will never yuse or go to this place again, was i not enough because i was asking for the mobility car shame on yoh robsins Day
5 months ago
Jaime Brown
Disappointing service when I called in. Might as well not have been there. At least 8 members of staff walked past me.....but to be fair, they did have to get their morning coffee's from the machine. Much more important than a member of the public waiting to ve served ????
9 months ago
Anu vikraman
Perfect. I will be sticking with Robins and Day and my little Citroën car for a long time to come.
1 month ago
Stephanie Boseman
Disappointed to find almost all of the used cars on show had a number in the window rather than the price, this gives customers no idea of the cost of the cars unless they ask and someone looks up the price, given so many cars are of a similar age and spec this would be a tedious tasktask best and possible a waste of everyone's time. I didn't bother to ask, it put me off. I went to MotorRange, lots of cars all priced, easy for everyone, I bought a car from them!! Price the car and you'll sell them!!
3 months ago
Deb Hoover
2 yr service. Staff pleasant.
3 months ago
Delite Malone
Very helpful staff, tried a few different models out. Went with the car I first planned visit.
4 star give as the A/C was not working, only found out as we have a hot day a week after buying the car. Peugeot Llandudno sorted the A/C out the next day (pressure was 46g topped up to 460g).
11 months ago
RICHARD GIUSTO
Had work done on my car charged me more than quoted. Did not put all car back properly. Service was poor. Confusing bookings. Poor communication. Problem not solved. Do not reply to emails. Disappointed with service.
Following the above comments, and eventually having communication with the branch. I took my car back to branch on 08.12.2020 and they put it back properly. They were supposed to of done a diagnostic and said a fuse was put in (the fuse shown as being replaced was for headlamps) told me water wash had been fixed- NO it has not as it still does not work. They have contacted me to say issues have been resolved but they have not.
They have also not fitted the correct part on my car.
6 months ago
Juan Vazquez
The guys at the dealership really looked after me and my daughter. Everything went smoothly and the car is great. That you Steve Little and Steve Watson great job.
8 months ago
T Hampt
Very good customer service ???? thanks for my parts
3 months ago
Niko S
Brilliant experience, Daniel my sales rep was courteous professional and very helpful, kept me informed throughout the process. Would recommend any one to buy there new car here.
6 months ago
Anthony Lester
Sales associates are friendly and knowledgeable. Good communication throughout the process. Third time I'm getting a car from them. Would recommend
8 months ago
Jonathan Vandepeer
Very professional staff now I wait for my car xx
1 week ago
David Whitfield
Thanks again for my upgrade. Kate was amazing who went baove and beyond as did Danny who explained and helped me with my drive off explaining everything .
Credit to the company ????????????
5 months ago
Alonzo Marsh
I turned up today to do the payment/paperwork to collect my car and my sales rep Kate had everything ready and answered any and all questions with a great deal of knowledge. 5 stars from me
9 months ago
Parker Schramme
Bought a 108 In April this year; Which was a good experience and no issues at all. We were served by Daniel who accommodating in the beginning. We were slightly hesitant buying from a new dealership as previously had bought from a Citroen dealership only.
Coming round to servicing 7 months after we bought the car; we were informed it needed coolant change and a full service. Which would incur a £400 charge. We weren’t happy that we were given this sort of cost so early on during ownership. We contacted the dealership to advise and speak with them accordingly; but were simply informed that the coolant change in particular ‘is just something they do not do.’ Knowing that this needed to be done within a year anyway, we would have thought this would have been accommodated for when spending over £5K on a car. Partner is an an experienced advisor in a car dealership and this is the reason we felt we had been played...
We feel that the dealership has a duty of care to ensure customers do not get given a bill of this amount so early in to owning a car. We thought buying from a dealership that this wouldn’t happen. Won’t be returning here for our next car unfortunately!
1 month ago
LJ
Lovely people great service x
2 months ago
Mark Boehly
Very friendly and efficient service from the staff. I was in and out in under 20 minutes with the sale of the car finalised and a collection date and time to suite me. I would highly recommend this dealership if you are in the market for a new of second hand Peugeot.
10 months ago
Christine H
Kate was really informative and clear in the information given, allowing me time to make a decision that suits me. A great company and as this is now my third vehicle with RDL, I can honestly say they are brilliant willing to go further to make your experience brilliant
11 months ago
Aaryn Evans
Got a great deal on an electric car and the staff were incredibly helpful
7 months ago
Umida Anwarowa
Good service but the only thing that let them down and hence the low score was my paperwork was not given to me when I collected the car. I was told it will be emailed to me the following week when the person I was dealing with was back in....?
I will have to remember to chase it up.
3 months ago
Dawn Fouch
I have visited this car dealer this morning.
Not a satisfactory service - have been waiting 20 minutes for a staff member to open a car for us and to answer a couple of questions. No-one has come to see us even though I have asked twice at the reception. Will not be coming again.
2 weeks ago
Wei Fu
A very enjoyable experience the sales man was very helpful and professional
7 months ago
dave rabe
Efficient, informative and professional service from Daniel cheung
9 months ago
Bernie Emmons
Truly appalling customer service.
Nothing but a disgrace.
I made an appointment to view a car.
All arranged on the phone with a Daniel.
The following morning my wife and I Drove 2.5hrs from the North-East to the dealership in Liverpool. We had a quick look at the car on the forecourt then went inside the showroom to meet Daniel. We could see he already had a customer so we waited.
There’s no Receptionist, nobody came over to see us to welcome us in ... and nobody available that we could actually speak to let them know why we were there.
Whilst there (standing around like lost sheep), a lady walks out to the car we’re booked in to see and puts a sold sticker on it!
I walk over as she comes back in and mention that we’re here to see the car having driven 150 miles that morning for an appointment to view it, to be told that somebody has just reserved it online.
The manager comes over. We explain that we’re here to TO BUY the car assuming the test drive is ok etc and all he says is that he’s sorry he can’t do anything about it.
Let’s be clear - this was a £27k vehicle. Somebody had paid £99 Online Whilst we were at the dealership To hold the car for 5 days. That’s Totally refundable - they’re not committing to buying the car.
Here we were, stood in front of them after a 2.5hr journey, with the means to buy the car and they basically sent us packing.
They could not have cared any less. Zero consideration for us. They just Weren’t interested.
Why send us away rather than contact the people who have reserved the vehicle online to say “we’re sorry - there’s somebody viewing that car so it shouldn’t have been showing as available. If they don’t purchase it, we’ll hold it for you”.
That to me seems the right way to deal with this but apparantly not.
A ‘sorry we can’t do anything’ is as much of an explanation as we got. That’s from the manager and the sales advisor I dealt with.
Absolute disgrace.
I’m not a salesman (Well neither are these tbh!) but I know What customer service is.
I suggest they attend a course and use this review for ‘training purposes’.
If I was that salesman I’d have been embarrassed to turn away a customer In that manner that I’d made an appointment for.
Honestly, when speaking to him, he didn’t seem to care. At no point were we told to reserve the car nor did he take it off sale knowing we were coming to purchase it.
I’ve not had a call from them or an email apology to offer some kind of explanation and that does not suprise me one bit.
I’ll be interested to hear what Peugeot UK have to say.
It’s an absolute disgrace. The way we were treat, the way they talked to us. It’s a wonder that they sell any cars with that kind of attitude and service.
5 months ago
DA
Really helpful! Kate was great, she made the whole process easy, quick and really simple!
10 months ago
Brody Johnson
Excellent service from start to finish, caring and considerate seen as I am no car expert! Mike has made everything so easy and is always prompt and professional. Very grateful, thank you.
5 months ago
Yianni Kosmides
Dealt with Kate.
Very professional and pleasant. Maintained good lines of communication and explained details very well.
7 months ago
Brandon Bishop
Very impressed with the service from Daniel Cheung. All other staff very friendly and it didn't seem like the usual,overbearing sales pitch
3 months ago
TeknicallyFlow yeet
Thank you service team. Namely Holly and Scott.
1 month ago
Melinda Masterson
Never had a issue with R&D.
Serve staff are excellent
8 months ago
Eligio Avila
Excellent service. Very friendly staff Joe Hynes thank you
9 months ago
Immortal Dragon
I was looked after by a customer sales advisor named John McVey he went above and beyond to achieve my needs of a desired car really excellent customer service many thanks John
11 months ago
Jose Huizar
Spoke to Joe about a van, he was extremely helpful. And couldn't do more for me.
9 months ago
karokh fouad
Good staff and always friendly
6 months ago
Jesse Klinefelter
Agreed a price, paid a deposit and signed the order form only to be called a few hours later to tell me the price was wrong...wouldn't even bother dealing with them again.
In response to the reply, let's be realistic I'm not wasting more to just go around in circles and feel like I'm being lied to all over again
1 month ago
Todd Miller
The purchase of a new Citroen car from Robiins & Day was performed with no issues unresolved.
The Test Drive was a simple exercise which resolved many detailed questions about the cars performance and style.
The negotiations on price paid and what was included in the price was conducted without issues being discussed and resolved.
5 months ago
Vicki Wojtow
Have just been to this dealership for the first time. Dealt with Mark Bibby who must be the best car salesperson we have EVER dealt with. The new range of cars is excellent and the 3008 is an excellent car.
Back to Mark, very patient, very helpful and tries his best to present the options and best deal.
"People buy People".
2 months ago
